Title: Facilities Quality & Standards Manager
Chicago, IL, US, 60616
Job Description
This is an OPX Training Manager is responsible for driving training excellence across multiple accounts, ensuring employees and leaders receive effective onboarding, skills training, and ongoing development. This role develops training programs, SOPs, and compliance initiatives for custodial, floor care, grounds, and facility services operations. The position works independently while partnering with Operations leadership, HR, and clients to support a workforce of approximately 800 employees.
Compensation Data
COMPENSATION: The Salaried rate for this position is $75,000.00 to $85,000.00. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
- Promote and maintain a strong safety culture and ensure compliance with all safety policies and regulations.
- Lead new hire onboarding and operational training for frontline employees and managers.
- Develop, maintain, and improve SOPs, training manuals, and training documentation.
- Coordinate and deliver training programs across multiple shifts, including occasional weekends.
- Support 3 accounts, with primary responsibility at McCormick Place.
- Train employees in custodial services, restroom sanitation, office cleaning, floor care, carpet maintenance, grounds upkeep, and snow removal.
- Assess training needs and develop programs that support operational goals and employee performance.
- Partner with General Managers, HR, and Operations leadership to drive training compliance and workforce development.
- Track training progress, maintain records, and ensure completion of required training initiatives.
- Pull, analyze, and present training and operational reports to internal stakeholders and clients.
- Serve as a subject matter expert on floor care equipment, custodial best practices, and grounds services.
- Support continuous improvement efforts by identifying training gaps and recommending solutions.
- Leverage tools and technology to improve training effectiveness and operational support.
- Communicate training updates, trends, and recommendations to leadership teams.
- Manage the full training lifecycle independently with minimal supervision.
Qualifications
- 5+ years of experience in training, workforce development, EVS, or facilities operations.
- Experience developing and delivering training programs, SOPs, and training materials for large workforces.
- Strong knowledge of custodial operations, floor care equipment, grounds maintenance, and landscaping services.
- Proven ability to work independently, manage multiple priorities, and coordinate training across multiple shifts and locations.
- Strong presentation, communication, and stakeholder management skills.
- Proficiency in Microsoft Excel, Power BI, and the ability to quickly learn new systems.
- Union workforce experience preferred.
- Valid driver's license and reliable transportation required; local travel between accounts is required.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Chicago