Title:  Operations Manager, CDM

Job Description

The Bench Operations Manager serves as a regional operational resource supporting multiple SeniorLife+ communities throughout the assigned territory. This highly visible leadership role partners closely with Regional Directors of Operations to provide interim operational leadership, support new account transitions, stabilize challenged locations, mentor site leadership, and ensure consistent execution of Aramark standards across Culinary Services.

This position requires extensive travel and the ability to quickly assess operations, build relationships, lead teams through change, and drive measurable improvements in quality, regulatory compliance, financial performance, and resident satisfaction. The ideal candidate is an experienced Certified Dietary Manager (CDM) with strong operational expertise in healthcare foodservice and long-term care.

Job Responsibilities

• Monitor and drive day to day operations  
• Manage payroll using company software system. 
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory standards.  
• Responsible for staffing, performance management, training, and resource planning 
• Lead document management activities to ensure policies and procedures are followed and practices comply with regulations. 
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory and safety standards. 
• Serve as the operational lead for multiple communities, providing interim leadership during vacancies, leaves of absence, new account openings, and special projects.
• Partner with Regional Directors of Operations to assess site performance and implement operational improvement plans.
• Coach, mentor, and develop Culinary Managers and department leadership to improve operational effectiveness.
• Support state surveys, regulatory readiness, corrective action plans, and post-survey follow-up.
• Standardize operational processes and ensure consistent execution of Aramark programs, policies, and best practices.
• Assist with new account startups, account transitions, and integration of new leaders.
• Analyze financial performance including labor, food cost, inventory management, and budget adherence while identifying opportunities for operational efficiencies.
• Build strong client relationships and serve as a trusted operational partner to facility leadership.
• Travel extensively throughout the assigned region to meet business needs.
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At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Certified Dietary Manager (CDM) credential required.
• Minimum 5 years of progressive leadership experience in healthcare foodservice, senior living, or long-term care operations.
• Multi-site leadership or district/regional support experience strongly preferred.
• Demonstrated experience leading teams through operational change and performance improvement initiatives.
• Strong understanding of CMS regulations, state survey processes, infection prevention, and healthcare dining operations.
• Proven ability to quickly assess operations, identify opportunities, and implement sustainable solutions.
• Excellent coaching, leadership, and relationship-building skills.
• Willingness and ability to travel extensively (up to 75-100%) throughout the assigned region.
• Valid driver's license with the ability to travel independently.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.