Title:  Yosemite Mountaineering School Supervisor

Job Description

Curry Village is a vibrant, family-friendly destination offering a mix of tent cabins, lodges, and dining options. It’s a lively place to work, with a strong sense of community and a deep connection to Yosemite’s history. Team members enjoy a fast-paced, guest-focused environment in the heart of the park.

Supervises Yosemite Mountaineering School and Guide Service office staff, Rock Climbing Guides, Mountain Guide staff, and Badger Pass Nordic Center winter operation staff while supporting client reservations associated with all guided activities as well as equipment rental. Assists Yosemite Mountaineering School and Guide Service Director in various administrative duties.

Compensation Data

COMPENSATION: The Hourly rate for this position is $21.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Supervises Guest Services and Supports Staff in providing 24 hours a day, 7 days a week coverage

• Trains Yosemite Mountaineering School and Guide Service personnel by utilizing training programs established in conjunction with essential operational procedures

• Responsible for ensuring guide competency in requirements of YMS operating plans, guide manuals, National Park Service regulations, interpretive guidelines, Leave No Trace protocols, and wilderness first aid.

• Responsible for developing and distributing marketing materials covering guided activities, and rental programs.

• Oversees Office Clerk staff tasks to ensure world class service is provided in the following areas:

 • Check in and check out functions

• Coordinates registration functions and transportation for all guests.

• Ensures proper execution of all staff daily job duties.

• Guest orientation of all mountaineering school activities

• Proper telephone service technique and PBX operation 

• Handling of guest mail, messages and special deliveries

• Coordinating reservations for guest transportation

• Full understanding and utilization of the property management system

• Familiarization with night audit function

• Assisting all guests in any way possible including following up on guest concerns in a timely manner.

• Maintaining a limited supply of sundries and restocks as necessary.

• Issuing and monitoring safe deposit boxes

• Opening and closing of support staff cashier banks. 

• Design and implement training programs to ensure that all staff are well-versed in daily

job functions, safety awareness, and Aramark policies and procedures.

• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.

• Communicate closely with all departments to ensure a seamless guest experience.

• Establish, implement, and follow all emergency procedures.

• Perform any or all other duties as assigned by Guest Recreation General Manager

• Assist Yosemite Mountaineering School and Guide Service Director with comparability studies and special use permits.

• Understands and manages all computer systems pertinent to Yosemite Mountaineering School and Guide Service operations

• Assumes management role in absence of the Director

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Wilderness First Responder, and CPR required

• Understanding and implementation of American Mountain Guide Association Scope of Practice in relation to Yosemite Mountaineering School and Guide Service office Rock Climbing Guides, and Mountain Guide staff

• American Mountain Guide Association course experience and/or certification preferred

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.

• A strong knowledge of personal computers is essential.

• Experience in all facets of providing guest services.

• Must be able to lead, motivate, and communicate effectively with others.

• Strong organizational abilities. 

• Preferably two years in guide services, hospitality, or like environment performing like duties as Guest Services or Concierge’s supervisor.

• Must have availability to work varied shifts from several locations in Yosemite National Park

• One year professional guiding experience required. AMGA certification preferred

• Professional Nordic ski instructor experience and PSIA certification preferred

• Prior knowledge and experience within Yosemite National Park, technical mountain terrain, vehicle and foot travel distances, rock climbing routes, and mountain weather patterns

• Valid Driver’s License

• Must be able to read, write, and clearly speak English

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.