Title:  Tuolumne Meadows Lodge Manager - Yosemite

Job Description

Responsible for ensuring guests' receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development.

COMPENSATION: The salary range for this position is $70,304 - $75,000. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, 

click here Aramark Careers - Benefits & Compensation. 

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of front desk, retail and housekeeping departments into a successful efficient operation 
• Supervise up to 12 hourly staff per shift Supervise Assistant Front Desk Managers
• Ensure that staff is delivering excellent customer service Provide on-going customer service coaching and training to staff
• Responsible for monitoring comment card program Successfully respond to, resolve and record guest issues
• Support all staff, as requested Communicate with Housekeeping, Bell Staff and F&B to facilitate the highest level of guest service
• Assist Operations Manager in ensuring that staff adheres to policies and procedures
• Assist Operations Manager with any projects or programs relating directly to customer service
• Assist Operations Manager with walks and moves, as required Ability to work a varied schedule
• Perform all functions of a Front Desk agent as required Perform all functions of a Front Desk supervisor as required
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy Report to work on time and in complete uniform Other duties as assigned 

Qualifications

• Two year degree in business related field or equivalent experience preferred. 
• Must be fluent in English.
• Previous hospitality experience in large, high-end resort preferred.
• Previous Front Desk management experience required.
• Computer literacy required.
• High School Diploma or equivalent is required. 
• Proficient in Microsoft business applications. 
• Previous experience with Springer-Miller Property Management System or like system desired.
• Valid driver's license and ability to operate motor vehicles is preferred 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.