Job Description

The IT Support Specialist is responsible for the day to day technology needs of Aramark -William & Mary Dining. This includes providing hands-on technical support for Grubhub, point of sale (POS) systems, hardware, software, networking, and other technologies used across dining operations. This position ensures systems operate efficiently, minimizes service disruptions, and supports business operations and customer experience.

Compensation Data

COMPENSATION: The Hourly rate for this position is $20.00 to $25.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• · Provide daily technical support and maintenance for POS systems, Grubhub, and other technologies used across dining locations.

  · Install, configure, troubleshoot, and maintain computer hardware, software, kiosks, tablets, printers, and payment devices.

  · Manage technical support for Grubhub ordering systems, including hardware, software, connectivity, and system integrations.

  · Diagnose and resolve IT incidents, system failures, and connectivity issues.

  · Coordinate with Grubhub, University IT, Aramark IT, and third-party vendors to resolve technical issues.

  · Support the installation, testing, and deployment of new technology and equipment.

  · Maintain IT equipment inventory, system documentation, and preventative maintenance schedules.

  · Provide technical support for digital menu boards, displays, and other operational technology.

  · Ensure the delivery of reliable, high-quality IT services that support daily business operations.

  · Follow established IT security procedures and assist with audits and security assessments.

  · Communicate technical issues and updates onsite leadership.

  · Stay current on emerging technologies and identify opportunities to improve operational efficiency.

  · Provide technical support for special events and extended service hours as needed. Nights and Weekends

  · Employees are frequently required to stand, walk, sit, and reach with hands and arms. Must occasionally lift and/or move up to 50 pounds.

Qualifications

• · Associate degree in Information Technology, Computer Science, or a related field (preferred but not required).

  · 2+ years of experience working with IT systems, including hardware and software troubleshooting.

  · Experience supporting POS systems, kiosks, printers, and related technology.

  · Experience with Grubhub or similar digital ordering platforms (preferred).

  · Basic understanding of computer networks, wireless connectivity, and IT infrastructure.

  · Proven ability to diagnose and resolve technical issues independently.

  · Strong communication, organizational, and interpersonal skills.

  · Ability to work independently and collaboratively with operational teams and technology vendors.

  · Ability to manage multiple priorities in a fast-paced hospitality environment.

  · Flexibility to provide technical support across multiple campus dining locations.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.