Title:  Support Services Operator Lead

Job Description

The Concessions Marketing Operation Intern at Capital One Arena is a marketing-focused role designed to support in-arena promotions, product visibility, and guest engagement strategies across a high-volume sports and entertainment environment.This position provides hands-on experience executing marketing initiatives while gaining exposure to front-of-house (FOH) operations, ensuring that promotions are effectively delivered at the point of sale and aligned with the overall guest experience

Compensation Data

COMPENSATION: The Hourly rate for this position is $23.00 to $25.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Marketing & Guest Engagment 

• Support execution of in-arena marketing activations, including featured items, themed menus, and promotional campaigns
• Assist in the development and upkeep of:
  • Digital menu boards
  • Point-of-sale signage and promotional materials
• Monitor and analyze:
  • Product performance and sales trends
  • Guest feedback related to menu, pricing, and experience
• Partner with leadership on:
  • New product launches and rollouts (sampling, placement, and promotion strategy)
  • Local vendor and brand activations
• Conduct concourse and in-bowl observations to evaluate:
  • Menu visibility and clarity
  • Wayfinding and ease of navigation
  • Guest engagement opportunities
• Assist in tracking the effectiveness of promotions and campaigns on:
  • Revenue growth (per cap)
  • Guest satisfaction
• Support coordination of digital and social content (if applicable) to highlight:
  • Signature food & beverage offerings
  • Limited-time promotions and event-specific features

Operations Support

• Provide on-the-ground support during events to ensure marketing initiatives are executed effectively at the stand level
• Assist with FOH supervision in assigned areas, including: Operations, Culinary, & Warehouse Purchasing
• Partner with stand managers to ensure:
• Observe and report on operational opportunities that impact:
• Reinforce standards related to:
• Assist in post-event recaps

Qualifications

• Currently pursuing or recently completed a degree in:
• Marketing, Sports Management, Hospitality, Business, or related field
• Strong interest in sports marketing, live events, and fan engagement
• Availability to work nights, weekends, and holidays based on event schedule

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.