Title:  Customer Relations Manager - Capital One Arena

Job Description

Aramark is seeking a dynamic and driven Customer Relations Manager to join our team at Capital One Arena. The ideal candidate will have a minimum of two years of experience in a similar management role, with a strong background in compliance, associate management, customer service, and training development. This role requires a proactive leader who can transform customer service standards, respond to guest feedback, and work closely with the analytics team to enhance the overall guest experience.

COMPENSATION: The salary range for this position is $100,000 to $100,000. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.​

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BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. ​

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There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Compliance and Standards:

  • Ensure compliance with company policies and procedures.
  • Set and maintain high standards for service and compliance.
  • Audit customer experiences to ensure adherence to service standards.

• Customer Service and Relations:

  • Respond to guest feedback promptly and effectively.
  • Build and lead customer service training programs.
  • Maintain and analyze customer surveys to identify areas for improvement.
  • Act as the primary point of contact for customer surveys and feedback.

• Training and Development:

  • Develop and lead training sessions for associates.
  • Create training materials focused on customer service excellence.
  • Ensure all associates are trained in compliance and service standards.

• Leadership and Transformation:

  • Drive transformation initiatives to enhance customer service.
  • Lead by example and inspire associates to deliver exceptional service.
  • Collaborate with the analytics team to identify and address areas of improvement.

• Operational Excellence:

  • Maintain uniform standards and ensure associates adhere to them.
  • Prepare and deliver presentations on customer service performance and improvement plans.
  • Monitor and report on customer service metrics and compliance.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.   

Qualifications

• Minimum of two years of experience in a similar management role.
• Strong background in compliance, associate management, and customer service.
• Proven experience in developing and leading training programs.
• Excellent communication and presentation skills.
• Ability to analyze data and work with analytics teams.
• Strong leadership and team management skills.
• Ability to handle guest feedback and resolve issues effectively.
• Ability to work an event-based schedule, including evenings, weekends, and holidays.

Preferred Skills:

• Experience in the hospitality or entertainment industry.
• Familiarity with customer service analytics and survey tools.
• Strong organizational and multitasking abilities.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.