Title:  Contact Center Manager

Job Description

The Contact Center Manager I position is responsible for managing 60+ On-Call Housekeepers hourly union employees. The Contact Center Manager I is responsible for Interfaces between the facilities department and the On-Call union employees. This position will be responsible for calling in On-Call Housekeepers on 1st and 2nd shifts to cover for routes in several buildings at the Global Technical Center. The Contact Center Manager will also be responsible for managing the Attendance call offs, leave early and provide written disciplinary documents to Supervisors.  

Job Responsibilities

• Develop and be accountable for a safe culture that fosters a work environment where no one gets hurt.
•  Communicates with other departments
• Work with Kronos system to prepare and communicate estimates of time and materials required to accomplish jobs.
•  Ensure that continuous and closed loop communications take place with all supervisors
• Coordinates with all supervisors and keep General Manager informed of employees coming into work and jobs not being filled by On-Callers
• Communicate backlog attendance reports regularly to the General Manager and Supervisors
• Share feedback coming from Supervisors to General Manager about On-Callers reporting to buildings work ethic, etc.
• Maintains a complete Attendance schedules and Attendance write ups
• Attend company related training programs, as identified.
• Other duties as assigned

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Bachelor’s Degree in appropriate field with 2-3 years of technical experience in the appropriate facility services environment required.

• Experience directing skilled, semi-skilled and non-skilled personnel in a union and/or non-union environment is required.
• Strong computer literacy with strengths in financial analysis, report preparation and interpretation skills are crucial.
• Previous guest service and/or training or teaching experience desirable.
• Superior communication, written, multi-tasking and presentation skills.
• Confident and assertive enough to provide on the spot service training.
• Must be computer literate; proficiency with Excel.
• Must be highly organized and have great attention to detail.
• Ability to deal effectively with all company staff. Proven ability to lead by example and foster mentoring relationships.
• Experience in meeting facilitation desirable.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.