Title:  General Manager

Job Description

Aramark Facilities is seeking a General Manager of Facilities Maintenance to lead all facilities operations for our higher education clients partners in the Virginia Beach, Virginia area. This role could oversee a portfolio up to 30 buildings, including academic facilities, residence halls and dining locations.

The General Manager is responsible for the leadership, coordination, and day-to-day performance of maintenance, custodial, and grounds operations. This role ensures the campus remains safe, well-maintained, and operationally efficient while delivering a high level of service to students, faculty, and staff.

This position leads a team including three direct-report managers across maintenance, custodial, and grounds. The role also carries full responsibility for financial performance, budgeting, forecasting, and operational planning.  The ideal candidate brings a strong maintenance or technical background, along with proven experience leading multi-functional facilities teams in a complex environment.

The General Manager of Facilities is responsible for the leadership, coordination, and daily operations of all facilities functions across the campus. This position oversees maintenance, custodial services, and groundskeeping to ensure the campus is well-maintained, safe, and operationally efficient. 

Job Responsibilities

What You’ll Do

Lead all aspects of campus facilities operations, including maintenance, custodial services, and grounds, while driving service quality, operational efficiency, and strong client relationships.

Leadership and Team Management

Lead, develop, and manage a facilities team of approximately 30 employees, including three direct-report managers.

Provide coaching, performance management, and development opportunities to build a strong and accountable team.

Establish clear expectations and maintain a culture focused on safety, teamwork, and service excellence.

Oversee workforce planning, scheduling, and labor management across all facilities functions.

Facilities Operations

Oversee the daily operations of maintenance, custodial, and grounds services across approximately campus buildings.

Ensure facilities are maintained in a safe, functional, and reliable condition.

Leverage a strong technical understanding of building systems to support maintenance operations and guide decision-making.

Ensure consistent execution of preventive maintenance and corrective work.

Financial Management

Develop and manage operational budgets across maintenance, custodial, and grounds functions.

Monitor financial performance, track expenses, and identify opportunities for cost control and efficiency.

Lead forecasting and planning efforts to align resources with campus needs.

Manage vendor relationships and service contracts.

Client and Stakeholder Partnership

Serve as the primary point of contact for campus leadership and stakeholders.

Build strong, credible relationships with clients through consistent communication and operational delivery.

Provide updates on service performance, project timelines, and campus initiatives.

Support campus events, seasonal demands, and special projects.

Planning and Campus Support

Support long-term facilities planning, capital needs, and infrastructure improvements.

Coordinate emergency response efforts and ensure operational readiness.

Align facilities operations with the broader goals and priorities of the campus.

Safety and Compliance

Ensure all facilities operations comply with safety standards, regulatory requirements, and Aramark policies.

Promote a safe working environment for employees and campus occupants.

Maintain compliance across all maintenance, custodial, and grounds activities.

Qualifications

Required

• 5–7+ years of facilities or maintenance management experience, preferably in an institutional or multi‑building setting.
• Strong technical background in building maintenance, with knowledge of HVAC, electrical, plumbing, and mechanical systems.
• Experience managing custodial and/or grounds teams.
• Demonstrated leadership and team management skills.
• Familiarity with CMMS systems and maintenance scheduling.
• Strong organizational, budgeting, and communication skills.

Preferred

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field (or equivalent experience).
• Experience in a higher‑education environment.
• Certifications such as CFM, FMP, or OSHA 30.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.