Title:  Hospitality & Resident Experience Manager - Capstone

Job Description

Manager of Hospitality & Resident Experience is a dynamic and innovative role, focusing on building and developing his or her team to deliver on an exceptional dining experience in all levels of care within a Continuum of Care Retirement Community (CCRC).  Manager of Hospitality & Resident Experience anticipates the needs of all Residents, guests, and clients while focusing on attention to details in all service areas. 

Job Responsibilities

• Deliver on Engagement Standards of Excellence (SOE), supporting our comprehensive training program for implementation across all levels of care.
• Execute daily Service Huddles (Pre-Meal Meetings)
• Evaluate and act on short & long-term goals for the community
• Responsible for organizing and executing all front of house aspects for catered events to standards
• Establish communication protocols for effectively disseminating engagement opportunities to all residents.
• Establishes both “Train the Trainer” and Champion(s) for Service Excellence
• Utilization of SL+ One80 Hospitality platform to assure hospitality connects to all levels of care with the focus of engagement and satisfaction
• Works closing with Dining Director and community leaders to establish key Resident engagement events and campaigns and assures proper communication and success
• Standardize and disseminate newsletters, calendars, and flyers for community-wide events and information in coordination with peer marketing roles.
• Utilizes and ownership for LOB with key technology aligned with communication. MyFieldAudits, MarkO, SL+ Portal and Newsletters.
• Oversee the implementation and training for engagement initiatives, enhancing collateral, digital and in-person communication within communities.
• Executes monthly SL+ promotions and events for the community 

Qualifications

• • 3-5 years in a Senior Living or Hospitality/Resident Care Service Environment of comparable operational volume.
  • Dining room management in Country Club or high-volume restaurant.
  • Strong leadership skills and the ability to manage multiple areas of an operation.
  • Savvy interpersonal skills to communicate effectively with clients, Residents, and Aramark support staff. Strategic thinker with a track record of implementing successful programs.
  • Ability to work collaboratively with a wide range of Directors, Nursing, Activities and Clients.
  • Must be able to efficiently utilize MS Office Suite products to accomplish work tasks (Outlook, Word, Excel and Power Point)
  • Valid driver’s license and vehicle.

  This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.