Title:  Onsite Employee Relations Representative

Job Description

Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition.

The Employee Relations Representative serves as a key liaison between union-represented client employees and Aramark management. This role is responsible for ensuring fair, consistent, and legally compliant HR practices while supporting a collaborative and respectful working relationship between all employees. The position focuses on resolving workplace concerns, managing union-related matters, and providing HR guidance aligned with collective bargaining agreements, Aramark policies, and applicable labor laws. This role will be on-site 5 days a week.

Job Responsibilities

• Serve as the on-the-ground HR point of contact for day-to-day employee relations issues involving union employees and Aramark leadership.
• Interpret and apply collective bargaining agreements, Aramark policies, and labor regulations to support fair and consistent decision-making.
• Support and guide Aramark management with coaching, corrective action processes, and documentation in alignment with union requirements and legal standards.
• Investigate and resolve workplace concerns or grievances in partnership with union representatives, site leadership, and legal or HR teams as necessary.
• Facilitate and document conflict resolution, mediations, and informal issue resolutions.
• Monitor work environment dynamics and identify early signs of employee dissatisfaction or potential disputes, escalating as needed for resolution.
• Participate in union meetings, grievance hearings, or arbitration preparation when appropriate.
• Partner with Aramark, Legal, and Compliance teams to ensure HR practices remain compliant and transparent.
• Track trends and provide regular reporting on employee relations activity, grievance trends, and workplace climate indicators.
• Support onboarding, policy communication, and HR training for both Aramark and Client supervisors and managers to promote consistent practices.
• Employee Engagement Initiatives – Engagement Action Plan development and follow-up, celebration activities point of contact/coordinaton.
• Talent Acquisition – Assist  team as needed with recruitment and onboarding activities for hourly food service positions.
• Payroll management for the Aramark salaried employees and provide benefits assistance as needed.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s degree in Human Resources, or related field (required).
• Experience working with unions is required.
• Minimum 2–4 years of experience in employee relations, preferably in a unionized or contract services environment.
• Proven ability to effectively interact, communicate and consult with multiple levels of management on a routine basis.
• Strong knowledge of labor laws, grievance handling, union processes, and employee relations best practices.
• Experience working in contractor-client environments is strongly preferred.
• Demonstrated ability to build relationships across multiple stakeholder groups including union reps, employees, and senior management.
• Strong communication, and conflict-resolution skills.
• Ability to remain objective, discreet, and solutions-focused in complex employee relations scenarios
• Organized, with the ability to handle multiple tasks and set priorities in a fast-paced, high-pressure environment.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.