Title:  Technical Support Specialist

Job Description

Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S.  It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations.  We partner with schools to create culinary experiences that propel students to success.  Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit - Link here Aramark Student Nutrition - Aramark

The K-12  Technology & Data Compliance Specialist will interface with operational management and Site Supervisors, and kitchen leads to analyzing and supporting internal system solutions. Ideal candidates will have the opportunity to support systems as well as work within a team and independently. As a Tech specialist you will also provide support to a variety of point-of-service solutions including, but not limited to Point of Sale, manager computers, handheld devices such as iPads and chrome books, and peripherals for these devices such as keypads, scanners, and register drawers.

Job Responsibilities

• Significant responsibility in system maintenance and supporting critical business applications
• Adheres to consistent process and standardizations which enhance the overall IT value proposition
• Responsible for proactive support and maintenance around Point-of-Sale systems
• Responsible for proactive support and maintenance around network infrastructure and telecom services.
• Help maintain compliance with all USDA programs
• Data entry and verification
• Help support our team members
• Provides technical support for the application, interfaces, and any customizations
• Supervises support issues, ensures resolution plans and reports progress to management
• Proactively maintains systems and carries out preventative maintenance plans
• Maintains district IT inventory and coordinates replacement plans for devices
• Supervises system status and reacts to issues as they arise
• Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions
• Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt tone requirements
• Review and validate site reports to ensure data accuracy, consistency and compliance with reporting standards.
• Performs accurate data entry and validation of daily sales figures, cashier reports and site reporting information
• Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes
• Works closely with others to ensure service levels are being met and risk to the business is minimal
• Communicates with District IT and site users regarding any system enhancements and or scheduled upgrades
• Participates in technical and functional training classes as necessary or required

Qualifications

• Strong oral and written communication skills
• Knowledge of Windows Operating Systems and Microsoft Applications
• Knowledge of Basic Networking
• Requires strong analysis, organization, communications, interpersonal, customer service, problem-solving and project management skills
• Experience with hospitality and customer technologies preferred

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.