Title:  Guest Services Supervisor - Adventure Mountain

Job Description

Under the direction of the General Manager, the Recreation Supervisor is responsible for the work that is carried out within the Outdoor Guest Services Department. Coordinates Guest Services and Safety at Adventure Mountain Lake Tahoe so that staff members and guests experience a positive impression of the facility.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

This position is at Adventure Mountain at Lake Tahoe for the Winter 2024-2025 season. The season dates are typically from December through the end of March/April depending on snowfall. 

COMPENSATION: The hourly rate for this position is $22 to $25/hour. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.​

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. ​

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

•    •    Supervises Outdoor Guest Services Support Staff in providing safe and world class tubing experiences. 
•    Coordinates tubing session functions and accessibility for all guests.
•    Trains Outdoor Guest Service and Lead personnel by utilizing training programs established in conjunction with Aramark, and the General Manager.
•    Oversees outdoor recreation to ensure world class service is provided in the following areas: Parking, guest and employee safety, all tubing and snow play areas, public facilities, and night tubing.
•    Guest orientation of the local area and resort offerings.
•    Full understanding and utilization of the property management system
•    Assisting all guests in any way possible including following up on guest concerns in a timely manner.
•    Maintaining a limited supply of sundries and restocks as necessary.
•    Opening and closing of support staff cashier banks.
•    Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
•    Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
•    Communicate closely with all departments to ensure a seamless guest experience.
•    Establish, implement, and follow all emergency procedures.
•    Perform any or all other duties as assigned by the General Manager.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.  
•    A strong knowledge of personal computers is essential.
•    Experience in all facets of providing guest services.
•    Must be able to lead, motivate, and communicate effectively with others.
•    Strong organizational abilities.
•    Preferably two years in hospitality services or like environment performing like duties as Guest Services.
•    Must be able to read, write, and clearly speak English.
•    Must be okay working in all weather conditions including snow and relevant temperatures for the area

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.