Title:  Suites Supervisor - Oracle Park - Premium

Job Description

Compensation Data

COMPENSATION: The Hourly rate for this position is $31.50 to $35.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Game Day & Event Operations

  • Supervise the setup, service, and breakdown of all suites for Giants games, concerts, corporate events, and other ballpark activities.
  • Ensure suites are clean, stocked, and meet quality standards prior to guest arrival.
  • Oversee service flow during events, ensuring timely delivery of food and beverages.
  • Serve as the primary point of contact for suite holders and VIP guests, resolving issues promptly and professionally.
  • Monitor inventory levels, coordinate restocking, and maintain accurate records of usage.

  Leadership & Staff Management

  • Lead, train, and support suite attendants, runners, and service staff.
  • Assign staff sections and ensure appropriate coverage for all suites.
  • Provide on‑the‑spot coaching and maintain a positive, team‑focused work environment.
  • Assist with onboarding, training, and evaluating staff performance.

  Guest Experience

  • Deliver exceptional hospitality aligned with Oracle Park’s premium service standards.
  • Build and maintain strong relationships with suite clients, season‑long holders, and VIP guests.
  • Anticipate guest needs and personalize service whenever possible.
  • Handle escalated guest concerns with tact and professionalism.

  Compliance & Safety

  • Ensure adherence to all food safety, alcohol service, and workplace safety regulations.
  • Monitor staff compliance with ServSafe, RBS, and company policies.
  • Communicate operational issues or safety concerns to management promptly.

  Administrative Duties

  • Assist with event reporting, staff timesheets, and product usage tracking.
  • Collaborate with culinary and warehouse teams to ensure suite needs are met.
  • Support inventory audits and event summaries as needed.

Qualifications

• Required:

  • 1–2 years of supervisory experience in hospitality, sports, entertainment, or luxury service environments.
  • Strong leadership, communication, and problem‑solving skills.
  • Ability to work long hours, nights, weekends, and holidays according to event schedules.
  • Excellent guest service skills and a passion for creating memorable experiences.

  Preferred:

  • Experience in stadium or arena premium services (suites, clubs, VIP operations).
  • Familiarity with POS systems and inventory management.
  • Valid ServSafe and RBS certification.

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  Physical Requirements

  • Ability to lift up to 25–35 lbs occasionally.
  • Must be able to stand and walk for extended periods.
  • Ability to navigate stairways, service corridors, and large venues during events.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.