Compensation Data
COMPENSATION: The salary range for this position is $68000.00 to $68000.00 If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Description
The Service Response Manager coordinates the daily work order process and serves as a primary communication link between the facilities team and customers. This role ensures requests are accurately scheduled, prioritized, assigned, documented, closed, and reported. The position also supports space and asset records, custodial scheduling, customer follow-up, and data-driven operational planning.
Job Responsibilities
- Review and accept new work requests at the start of each business day.
- Ensure each work order is assigned the correct priority and scheduled appropriately.
- Distribute new work orders to the appropriate managers or employees in accordance with the established work order flow process.
- Close prior-day work orders each morning by documenting labor, parts, completion date, technician notes, and other required information.
- Enter self-identified work completed by facilities employees so all activity is captured in the work order system.
- Enter service requests received by phone or email while encouraging customers to use the approved request link whenever possible.
- Serve as the liaison between the facilities department and customers, providing timely updates and coordinating follow-up.
- Follow up on closed work orders to confirm the work was completed and the customer is satisfied.
- Maintain accurate space and asset inventory records.
- Partner with the Custodial Manager to develop and maintain custodial schedules.
- Monitor overdue work and support timely resolution and escalation of past-due work orders.
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Manage budgeting, financial forecasting, and invoice oversight, ensuring accurate expense tracking, fiscal accountability, and alignment with operational goals.
Qualifications
• High school diploma or equivalent required; associate or bachelor’s degree in facilities management, business, operations, or a
related field preferred.
• Experience in facilities operations, service coordination, dispatch, maintenance administration, or customer support preferred.
• Experience using a work order management system and preparing operational reports preferred.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.