Title:  Director of Room Distribution

Job Description

The Director of Room Distribution is responsible for cultivating effective relationships with existing room distribution partners and Avendra lodging operators across a large region. This position manages all dimensions of the room distribution business and partner relationships within the assigned geography. The Director of Room Distribution will deliver expertise on key performance indicators, room inventory and allocation, rate and contract compliance, property system connectivity, customer service, disruption and weather events, and policy compliance. They will use this expertise to support all Avendra Business Units.

Job Responsibilities

•    First point of contact for all Avendra lodging operations and room distribution partners.
•    Provide customer service to Avendra managers as required.
•    Lead all strategic distribution decisions for a large geography.
•    Manage day-to-day relationship with Avendra field operations and room distribution partners.
•    Evaluate partner performance against room distribution KPIs (e.g., booking conversion, cancellation/chargeback rates, rate parity, service levels) and target opportunity locations.
•    Work cross functional with Avendra internal teams to collaborate and create strategies that maximize value for operations.
•    Participate in partner business reviews and work with distribution channels to drive performance and efficiency.
•    Manage partner onboarding and setup processes (e.g., channel mapping, connectivity requests, content setup, and testing) using approved Avendra tools and workflows.
•    Review and ensure all room distribution compliance documents are complete and up to date (e.g., partner agreements, connectivity requirements, privacy/security attestations, and insurance certificates as applicable).
•    Have a data focused mindset that utilizes data to make sound business decisions.
•    Strong collaboration with all levels of Avendra Business Leaders across all Business Units
•    Take lead in managing a specific room distribution channel agreement, including performance, compliance, and issue escalation.
•    Manage new market/property requests with room distribution partners, including mapping, content readiness, and go-live coordination.
•    Ensure room inventory, rate plans, and property content are accurate and compliant with standards and partner requirements.
•    Oversight of onboarding new room distribution partners/channels and supporting Avendra Managers through go-live stabilization.
•    Manage major disruptions (e.g., weather events, outages, demand surges) that could impact room availability, inventory controls, and guest experience.
•    Room Distribution leads on new property openings and channel activation mobilizations.
•    Conflict resolution, candor and a “can do” mentality is important for the role

Manage Existing Room Distribution Relationships
•    Ensure longstanding partnerships with room distribution partners.
•    Conduct business review meetings with key markets focused on room production, service levels, rate compliance, and guest experience outcomes.
•    Perform periodic performance reviews with other room distribution partners and stakeholders.
•    Periodic travel to strengthen relationships, address issues, and evaluate new opportunities for growth across properties and partner channels.

Manage Room Distribution Agreements 
•    Ensure adherence to the terms of existing room distribution agreements, including rate and inventory controls, content standards, and service-level expectations.
•    Evaluate extending agreements to additional markets, properties, and partner channels.
•    Evaluate use of agreements with new room distribution partners to improve reach, performance, and cost-to-serve.

Qualifications

Bachelor’s degree in relevant field or equivalent years’ experience

Years of Relative Experience
•    Minimum 10 years of experience in lodging, travel, hospitality operations, and/or room distribution
•    10 years experience overseeing room distribution partner relationships. Experience in contract management is a plus. 
Travel Requirements
•    Up to 10-15%, all modes of transportation
•    Travel to: Corporate meetings, partner/channel meetings, trade shows

Primary Competencies / Skills
•    Strong Organizational Skills
•    Detail Oriented
•    Data Focused
•    Self-Starter
•    Change Management
•    Negotiation Skills
•    Presentation Skills
•    Relationship Building Skills
•    Effective Communication (verbal and written) Skills
•    Customer First Mindset

Systems/ Tools Expertise
•    MS Office Suite (Excel, Word, PowerPoint, Outlook)
•    Smartsheet
•    Avendra Internal Systems

Work Environment. This job operates in an office setting at Avendra HQ. This role routinely uses standard office equipment and tools.
Physical Demands. This is a sedentary role with some light lifting needed

Benefits

COMPENSATION: The salary range for this position is $88,500-$145,000. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.  

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.   

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.