Title: Customer Success Senior Manager
Rockville, MD, US, 20850
Job Description
As a leading procurement services provider in hospitality, Avendra is hiring a Customer Success Sr Manager to directly manage a team of associates and grow our small to mid-size clients in harnessing the purchasing power of Avendra. Reporting to our Vice President of Business Strategy & Business Operations. You will lead the group of associates that will make outbound phone calls, conduct virtual meetings with customers, collaborate with Marketing on outbound email campaigns and leverage numerous supply partner offerings to increase client participation and grow sales. Additionally, this individual will be responsible for the AAHOA/ Avendra relationship. The ideal candidate will provide solutions for a wide variety of procurement needs, prioritize multiple tasks and effectively manage key relationships, internally as well as with suppliers and clients. The selected candidate will have a tremendous opportunity to accelerate growth for the nation’s premier group purchasing organization (GPO).
This is an exceptional opportunity to own high-impact objectives at a rapidly transforming company.
Job Responsibilities
Specific Responsibilities:
- Meet and exceed metrics and sales targets to grow revenue with direct and team clients.
- Lead Consultant team to build strong relationships, explore needs and uncover purchasing opportunities with customers and supplier partners in their assigned territories.
- Retain and expand business with assigned clients.
- Serve as ambassador with key industry associations.
- Collaborate with Marketing and Sourcing to create campaigns that will drive increase business for Consultants.
- Utilize Avendra’s CRM systems (Salesforce and Pivotal) as well as other data tools to manage the activities of each Consultant and to further business with directly assigned clients.
- Perform other duties as assigned.
Reporting Relationships:
- This position reports directly to the Vice President of Strategy & Business Operations and works closely with associate’s in business development, Implementation, Marketing and Sourcing.
- This position leads a team with 2-4 Customer Success associates as direct reports.
Qualifications
Experience and Personal Attributes:
The ideal candidate will have the following professional experience and skills:
- Minimum four (4) years of hospitality and/or sales management experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets.
- Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills.
- Experience managing and growing business with small, medium and large size clients.
- Experience managing a team and each team member to achieve success is preferred.
- Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot Vice President of Account Management.
- Strong analytical skills including proficiency in analyzing data and spend reporting and converting findings into action.
- General business acumen.
- Excellent organizational and time management skills with an ability to work effectively in a matrixed organization.
- Excellent oral and written communication and presentation skills, including well-honed listening skills.
- Preference given to candidates that possess hospitality, lodging and foodservice industry experience. Hotel operations experience and previous work experience with a hospitality GPO strongly preferred.
It is expected that the successful candidate will have the following personal attributes:
- An enthusiastic leader that excels at training others and inspiring them to success.
- Problem solver with a results-oriented mindset and attention to detail.
- Takes initiative and anticipates the needs of clients.
- Team player and continual learner with the ability to work with internal and external stakeholders in a matrixed selling environment to ensure a positive experience.
- A high energy, results-oriented self-starter who can make a difference; someone who takes initiative, makes things happen, accepts accountability and has a “can do” attitude.
- Models perseverance and the ability to drive sales opportunities to a successful conclusion for the team.
QUALIFICATIONS AND EDUCATION
- The successful candidate must possess a 4-year college diploma in Business and/or Hospitality.
- Fluency in Hindi required. Proficiency in Gujarati preferred.
- This position can work from Avendra’s Rockville, MD headquarters or from a remote location as approved by the Vice President, Strategy & Business Operations.
- Expect travel of approximately 10%-35%, including travel to client and supplier locations as well as occasional industry conferences or trade shows as requested and approved in advance by the Vice President, Strategy & Business Operations.
Benefits
COMPENSATION: The salary range for this position is $90,000-$120,000. This role is bonus eligible. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Washington DC