Title:  Experience Manager

Job Description

We’re looking for a strategic Marketing Specialist/Experience Manager to lead end-to-end marketing efforts for a high-profile client. Focused on enhancing the full workplace experience—from boardroom to break room—you will own the marketing strategy and merchandising execution across cafés, markets, and breakrooms. As the dedicated marketing partner, you’ll be responsible for driving sales, deepening employee participation, and aligning marketing activations with broader business objectives. This role requires a strong collaborator who can build cross-functional partnerships, translate insights into impactful programs, and deliver compelling reporting that informs executive-level presentations.

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given.  One Partner.  Infinite Solutions. 

Compensation Data

COMPENSATION: The salary range for this position is $60,000 to $70,000.  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. 

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

Client-Centric Strategy & Execution

• Lead the development and execution of a holistic marketing strategy tailored to the client’s unique goals, consumer behaviors, and operational dynamics.
• Create and manage a quarterly marketing calendar that adapts to real-time trends, business shifts, and customer insights.
• Use data to optimize ongoing initiatives and inform long-term planning and promotions to drive sales.
• Customer-first mentality delivering elevated experiences to existing customers and driving new customers into the breakroom and cafes. 
• Roll your sleeves up and help activate events, merchandising and marketing collateral as needed.

Cross-Functional Leadership

• Partner closely with the operations teams, culinary leads, finance stakeholders, and internal creatives to bring initiatives to life that drive engaging customer experiences and sales.
• Foster a results-driven, collaborative rhythm across functions to ensure seamless activation and measurable success.
• Translate strategy into clear, executable plans and ensure high-quality, timely delivery across all touchpoints.

Voice of the Customer (VOC) Strategy

• Develop and own a site-specific VOC program to capture customer sentiment and behavior.
• Analyze and synthesize insights into strategic recommendations that influence marketing plans and operational improvements.
• Present actionable summaries to both internal leadership and client stakeholders.

Impact Storytelling & Reporting

• Create compelling visual reports that clearly communicate performance, insights, and recommendations.
• Deliver regular reporting through consistent monthly, and quarterly templates.
• Tell the story of your impact in a way that deepens trust and drives strategic decisions internally and shows marketing value to the client.

Qualifications

• 3+ years of marketing experience, ideally in a client-facing or strategic account role
• Strong background in developing and executing tailored marketing strategies in Hospitality
• Demonstrated self-starter mentality with the ability to take initiative and work independently
• Proven track record of driving profitable growth through marketing initiatives
• Experienced merchandiser to make the optimal customer experience
• Excellent communicator with a knack for visual storytelling and insight synthesis
• Highly organized, adaptable, creative and effective in managing cross-functional collaboration
• Experience in food service, hospitality, workplace experience or retail is a plus

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.