Title:  Operations Manager - Lake Quinault Lodge

Job Description

The Operations Manager serves as a strategic business leader for all hotel operations at Lake Quinault Lodge, a premier destination operated by Aramark. This role oversees Front Office, Housekeeping, Recreation and Engineering/Maintenance, Retail, and Event Operations. The Operations Manager is responsible for executing service strategies, enhancing guest and client satisfaction, optimizing financial performance, and fostering a culture of operational excellence.

The ideal candidate brings a strong background in hospitality leadership with expertise in event planning and execution, sales and revenue maximization, and team development—ensuring seamless collaboration across departments and delivering exceptional experiences for guests, clients, and stakeholders.

COMPENSATION: The salary range for this position is $80,000 - $88,000. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. 

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Operational Leadership & Strategy

  • Lead and manage daily operations across all departments, including event and group functions, ensuring consistent, high-quality service delivery.
  • Develop and implement operational strategies that align with Aramark’s mission, brand standards, and business objectives.
  • Coordinate with Sales, Food & Beverage, and other property departments to support seamless transitions from event planning to execution.
  • Identify and resolve service issues, analyze trends, and implement improvements to enhance guest and client satisfaction.

  Event Planning & Execution

  • Oversee event logistics from pre-planning through execution and post-event follow-up.
  • Prepare detailed event documentation and coordinate with internal departments to ensure readiness and consistency.
  • Conduct pre- and post-event meetings to align expectations, review outcomes, and improve future operations.
  • Maintain a strong presence during events to greet clients, monitor quality, and troubleshoot any issues in real-time.

  Sales & Revenue Maximization

  • Partner with General Manger and Sales Division to identify upselling opportunities and contribute to revenue forecasting for both event and room bookings.
  • Cultivate relationships with vendors, clients, and partners to enhance service offerings and increase revenue.
  • Assist General Manager in tracking key performance metrics such as occupancy, ADR, event revenue, and cost control to achieve financial goals.

  Guest & Client Experience

  • Champion a guest-centric culture by empowering staff to deliver exceptional customer service.
  • Engage directly with clients and guests, gather feedback, and implement changes to improve satisfaction and retention.
  • Ensure that all events and services meet or exceed client and guest expectations through proactive service recovery and quality assurance.
  • Emergency Response: 
  • Develop and implement emergency procedures and respond to all security-related incidents. 

  Human Resources & Team Development

  • Recruit, train, mentor, and lead departmental managers and team members across all service areas.
  • Set clear performance expectations, conduct regular evaluations, and promote professional development.
  • Foster a culture of inclusion, accountability, and teamwork that drives high employee engagement and retention.

  Financial Management

  • Analyze operational budgets, financial statements, and event profitability to support overall financial performance.
  • Monitor labor and expense metrics, identifying opportunities for cost-saving and increased productivity.
  • Manage event department financials, including vendor contracts and billing accuracy.

  Compliance & Standards

  • Ensure compliance with safety, sanitation, and employment regulations.
  • Lead pre-shift briefings and cross-departmental communication to align on daily operations and priorities.
  • Uphold brand standards and promote a culture of continuous improvement and service excellence.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience).
• Minimum 5 years of progressive leadership experience in hotel operations, event management, or hospitality services.
• Proven ability to lead multi-departmental teams and manage large-scale events or group operations.
• Strong organizational, communication, and financial acumen.
• Demonstrated success in enhancing guest satisfaction and driving revenue growth.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Preferred Experience:

• Experience with hotel/property management systems (PMS), financial reporting tools, and guest satisfaction platforms.
• Familiarity with remote or resort-based hospitality operations is highly desirable.
• Strong background in labor management, event logistics, and cross-functional team coordination.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.