Title:  Night Auditor/Front Desk Worker - Lake Quinault Lodge

Requisition #:  496197
Location: 

Quinault, WA, US, 98575

Career Area:  Retail + Customer Service
Description: 

Job Description

The Night Auditor/Front Desk Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.  Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

COMPENSATION: The hourly rate for this position ranges from $17 - $17.28 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Shifts: This position will be scheduled for two overnight shifts and three night shifts a week. 

Job Responsibilities

•    Greet and provide customer service to guests while anticipating their needs
•    Book reservations and coordinate registration
•    Operate a register and/or software system to complete cash and credit card transactions
•    Answers phone calls and emails and delivers messages as needed
•    Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.

  • Reconciles financial transactions from the day shift, ensuring accuracy in guest payments and other details.
  • Handle guest check-ins and check-outs, ensuring a smooth process for late-night arrivals and departures.
  • Schedules wake-up calls, assists with concierge services, and addresses guest requests and complaints.
  • Create invoices, bills, and checks for vendors, employees, and contractors. Additionally, they manage official documentation related to their role.
  • Ensures that all end-of-day tasks have been successfully executed by employees across various departments.
  • Answer calls and address inquiries related to potential bookings.
  • Other duties and tasks as assigned by manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

  • Previous front desk experience required
  • Previous night auditor experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.


Nearest Major Market: Tacoma
Nearest Secondary Market: Seattle