Title:  Front Desk Supervisor - Lake Quinault Lodge

Job Description

Olympic National Park & Forest is the ultimate, multi-terrain getaway that gives you access to deep, undisturbed rainforest, waterfalls & beaches. It will far exceed your expectations. Visitors tell us there’s so much to do & see, one trip is never enough. Typically, one visit turns into multiple year returns for our Olympic visitors. Points of interest like Sol Duc Falls, Hoh Rainforest, & Ruby Beach make that easy! 

Lake Quinault Lodge is seeking a dedicated and service-oriented Front Desk Supervisor to join our team. This individual will be responsible for managing and training our Front Desk staff, ensuring the highest level of customer service for our guests. The Front Desk Supervisor’s duties include scheduling shifts, handling guest complaints and requests, maintaining an in-depth knowledge of hotel services and local attractions, and ensuring rooms are impeccably presented.

COMPENSATION: The hourly rate or salary range for this position is $22 to $25.  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.  

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.   

There is no predetermined application window for this position, the position will close once a qualified candidate is selected.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts.   For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. 

Job Responsibilities

• Oversee and supervise the daily operations of the front desk, ensuring efficient and effective service.
• Act as Manager on Duty (MOD) in the absence of the General Manager.
• Conduct audits and reporting related to front office billing.
• Address and resolve guest feedback in a timely and professional manner.
• Monitor front office scheduling and adjust based on business/occupancy demands.
• Ensure all front office operations align with company standards and guest satisfaction metrics.
• Maintain flexibility with scheduling, including the possibility of working AM, PM, or overnight shifts as needed.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Proven experience in front office operations or a similar role.
• Strong leadership skills and the ability to manage a team in a dynamic environment.
• Excellent communication and problem-solving skills.
• Flexibility to work various shifts, including weekends, holidays, and overnight as needed.
• Experience with auditing, reporting, and property management software is a plus.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.