Title: Guest Services Supervisor
Port Angeles, WA, US, 98363
Job Description
Compensation Data
COMPENSATION: The Hourly rate for this position is $21.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Designated by UNESCO as an International Biosphere Reserve and a World Heritage Site, Olympic consists of several distinct ecosystems. The over 70 miles of rugged and beautiful pacific coastline, the wild, magical forests, the glacier-capped mountains and the calm lakes, make for an almost impossibly diverse and wide range of natural beauty.
Lake Quinault Lodge is one such place. Built in 1926 and sitting above the shoreline of Lake Quinault with an expansive lawn out to the lake, the Lodge retains the turn of the century wooded feeling, with a warm and welcoming nature. The lodge includes an indoor pool, a sauna, a gift shop, and game rooms.
Lake Crescent Lodge on the Olympic Peninsula in northwest Washington. This magnificent and charming turn of the century resort was built in 1915 and remains an ideal base camp for enjoying Olympic National Park. Day hikes, bike rides, fishing, and canoeing are highly recommended and great ways to explore.
On the north end lies Log Cabin Resort, a rustic retreat for seekers of incredible views, fun beach days, and the immersion in the natural world. These cabins hark back to the days of summer camp, with lakeside cabins nestled in old growth cedars and firs. A variety of accommodations are available.
Sol Duc Hot Springs Resorts are surrounded by towering evergreens along the Sol Duc River in a picturesque valley. In addition to the pools, Sol Duc hosts a restaurant, a gift shop, and a convenience store.
Key Responsibilities
- Supervise daily front desk operations, including hotel check‑in/check‑out, retail transactions, and pool session admissions
- Lead, train, and support front desk and retail staff; assign daily tasks and ensure coverage during operating hours
- Serve as the primary point of escalation for guest questions, concerns, and service recovery needs
- Oversee cash handling, register balancing, and adherence to cash‑handling procedures
- Ensure accurate reservations, ticketing, and tracking for pool sessions and other guest activities
- Maintain a welcoming, organized, and professional front desk and retail environment
- Coordinate closely with Housekeeping, Maintenance, Pool, and Operations teams to ensure a seamless guest experience
- Monitor guest flow and wait times; adjust staffing and processes as needed to improve service efficiency
- Support inventory management for retail merchandise and front desk supplies
- Ensure staff follow safety, emergency, and company policies and procedures at all times
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
- Previous experience in guest services, front desk, retail, or hospitality operations required
- Supervisory or lead experience strongly preferred
- Strong customer service, communication, and problem‑solving skills
- Comfortable handling cash, point‑of‑sale systems, and reservation software
- Ability to remain calm, professional, and solution‑focused in high‑volume or high‑stress situations
- Flexible availability, including weekends, holidays, and peak seasons
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Washington
Nearest Secondary Market: Washington State