Job Description
The Retail Manager is responsible for overseeing the daily operations of the store, ensuring an exceptional customer experience, driving sales performance, managing store associates, and maintaining operational excellence. This role leads and develops a high-performing team while ensuring compliance with company policies, procedures, and safety standards.
Job Responsibilities
Store Operations
- Oversee all daily store operations to ensure efficient and profitable performance.
- Maintain proper merchandising, product availability, pricing accuracy, and visual presentation standards.
- Ensure compliance with company policies, procedures, safety regulations, and loss prevention practices.
- Monitor inventory levels and coordinate stock replenishment activities.
- Manage cash handling, deposits, and financial reporting.
Sales & Customer Experience
- Drive store sales and profitability by achieving established sales targets and key performance indicators (KPIs).
- Create a customer-focused environment that delivers exceptional service.
- Address customer concerns and resolve escalated issues promptly and professionally.
- Analyze sales reports and develop action plans to improve store performance.
Leadership & Team Management
- Recruit, hire, onboard, train, and develop store associates.
- Schedule staff to meet operational needs while managing labor costs effectively.
- Provide coaching, performance feedback, and ongoing development opportunities.
- Conduct performance evaluations and address employee relations issues as needed.
- Foster a positive, inclusive, and accountable work environment.
Financial Management
- Monitor store expenses and labor budgets.
- Review operational and financial reports to identify trends and opportunities.
- Implement strategies to maximize revenue and control costs.
Compliance & Safety
- Ensure adherence to all company policies, employment laws, and workplace safety standards.
- Maintain a safe, clean, and organized store environment.
- Support loss prevention efforts and investigate operational discrepancies.
Qualifications
- High school diploma or GED required; Bachelor's degree preferred.
- 3+ years of retail management or supervisory experience.
- Demonstrated ability to lead, coach, and motivate teams.
- Strong customer service and conflict-resolution skills.
- Experience managing sales goals, budgets, and operational metrics.
- Proficiency with point-of-sale (POS) systems and Microsoft Office applications.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Preferred Qualifications
- Multi-department or high-volume retail experience.
- Experience with inventory management and workforce scheduling systems.
- Proven track record of achieving sales and profitability goals.
Physical Requirements
- Ability to stand, walk, and move throughout the store for extended periods.
- Ability to lift and carry up to 50 pounds.
- Ability to bend, reach, push, and pull merchandise as needed.
Education
About Aramark
The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.