Title:  Suites Food & Beverage Director - PNC Park- Home of the Pittsburgh Pirates

Job Description

The Suites Food & Beverage Director leads all premium suite dining operations, ensuring an exceptional, high‑touch experience for suite holders and their guests. This role oversees service standards, staffing, consistency in food & beverage presentation, financial performance, and partner/vendor relationships. Success is defined by consistent service excellence, operational efficiency, and strong revenue growth across all suite offerings.

We take a balanced approach to benefits. 

We designed our benefits to promote a culture of health and wellbeing. No one knows what you need better than you, so we provide you with the necessary tools to help you take care of your health, family, finances and future.Click here to learn more. 

Job Responsibilities

Guest Experience & Service Excellence

• Establish and maintain premium service standards tailored to suite clientele.
• Oversee all aspects of event-day service, ensuring accuracy, timeliness, and hospitality.
• Build relationships with suite holders, addressing preferences, feedback, and special requests.
• Ensure all suites are properly stocked, presented, and inspected before each event.

Operations & Event Execution

• Direct daily operations for suite-level food and beverage, including pre-event planning, event execution, and post-event review.
• Manage high‑touch service moments, including suite interactions, curated beverage recommendations, and discreet problem resolution.
• Maintain strict quality control, inspecting every suite for cleanliness, product quality, and service readiness.
• Coordinate with culinary and logistics teams to ensure seamless delivery.
• Manage suite ordering system, including pre-order menus, day-of-event requests, and inventory controls.
• Ensure compliance with health, safety, and alcohol service regulations.

Leadership & Team Development

• Recruit, train, and mentor supervisors, attendants, and runners.
• Develop a culture of professionalism, accountability, and guest-first service.
• Model professional, polished behavior, setting expectations for attire, communication, and service etiquette.
• Create staffing plans based on event schedules, suite occupancy, and service needs.

• Conduct pre‑shift briefings to align the team on VIP guests, special events, menu highlights, and service priorities.
• Develop a culture of accountability, ensuring staff consistently meet high-end service standards.
• Evaluate performance and provide ongoing development, including advanced hospitality training and cross‑training opportunities.

Financial Management & Revenue Strategy

• Develop and manage suite F&B budgets, forecasts, and financial reporting.
• Drive revenue through beverage menu development, upselling programs, and premium offerings.
• Monitor food and labor costs, implementing controls to meet financial targets.
• Analyze sales trends and guest behavior to optimize pricing and product mix.

Stakeholder & Vendor Collaboration

• Partner with culinary leadership on menu design, seasonal updates, and specialty offerings.
• Work closely with the client premium services teams to support suite holder engagement.
• Manage relationships with beverage partners, suppliers, and third-party vendors.
• Collaborate with operations, security, and facilities teams to ensure smooth event flow.

Administrative & Compliance

• Maintain accurate records for inventory, ordering, staffing, and financials.
• Oversee suite technology platforms (ordering systems, POS, inventory tools).
• Prepare post-event reports and operational improvement plans.

Qualifications

Required

• 3+ years of leadership experience in premium hospitality, stadium/arena suites, luxury hotel F&B, or high-volume catering.
• Strong knowledge of food and beverage operations, menu planning, and service standards.
• Proven ability to manage budgets, financial targets, and revenue strategies.
• Excellent communication, leadership, and guest-relations skills.
• Ability to work event-driven schedules, including nights, weekends, and holidays.

Preferred

• Experience in a sports venue, entertainment venue, or large-scale premium program.
• Certification in alcohol service management (e.g., ServSafe, TIPS).
• Background in luxury or VIP service environments.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.