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Job Description
Title:  Premium Hospitality Supervisor - PPG Paints Arena - Suites
Requisition #:  672056
Location:  Pittsburgh, PA, US
Career Area:  Food Service
Information at a Glance

Position Summary

The Premium Hospitality Supervisor directly oversees the execution of the suites front line team and the general operation of the suites according to the standards set forth by Aramark and PPG Paints Arena. This position focuses on ensuring every customer within the suites service level experience receives the distinctive premium service at each event that meet Aramark and PPG Paints Arena expectations. The Premium Hospitality Supervisor reports directly to the Suite's Manager and will directly oversee the Suite Servers & Suite Runners as well as communicate with ther Suites Sous Chef to meet the needs of all suite level guests.

Essential Job Functions

  • Oversee & Verify set-up of each service area
  • Walk through before each service shift to ensure proper perpetration
  • Collect, Review, & Communicate client-specific notations for each event to relevant staff including Suite Servers, Suite Runners, and other applicable staff
  • Communication liaison between Suite Staff and Suite Kitchen including Sous Chef, Suite Servers, Suite Runners, and other applicable staff
  • Actively partner with other supervisory staff to ensure effective distribution of product including beverage set-up, cold foods push, hot food push & orders placed during the event
  • Actively ensure customer satisfaction through direct interaction with customers
  • Actively identify issues & correct potential concerns
  • Actively respond to & assist with customer concerns, questions, or issues
  • Customer complaint resolution skills
  • Oversee & Verify accurate final bill collection & settlement by Suite Servers
  • Assign side-work & closing duties to suites staff as needed
  • Oversee & Verify accurate close out of service locations
  • Oversee & Verify accurate collection of restock information
  • Ensure completeness of work by self, Suite Servers, Suite Runnners, or other applicable staff before dismissal or end of all staff's shifts
  • Ensure timely and accurate recognition of any event staff with Suite Manager; partcipate in recognition or reward as needed
  • Identify & communicate relevant or potential performance issues with Suite Manager; partipcate in coahing & counseling as neeeded
  • Assist Suites Manager as needed in preparing for each event shift
  • Other duites & functions as assigned by Supervisor or Manager

Essential Requirements

  • Must have flexible availability and able to work all Penguins games including non-hockey events as needed
  • Adhere to all established policies of the employee handbook
  • Adhere to all established position performance requirements
  • Lift, Move, and Carry up to 20 lbs.
  • Ability to Bend, Reach, & Stretch as needed for service to guests and cleaning & maintenance
  • Superior skills in organization, detail orientation and thoroughness of task completion
  • Superior skills in customer service and personal interaction skills
  • Basic Math, Reading, and Keyboarding skills including PC's and telephones
  • Must be knowledgebale of food preparation techniques
  • Must be able to stand and walk during entire shift

Required Certifications/Education/Experience

  • At least 1 year of Food Service Supervisor or other relevant experience
  • At least 1 year of prior expereince in Front of House food service operations
  • All standard Aramark & PPG Paints Arena trainings, including:
    • RAMP
    • Safety Topics (HACCP, ServSafe, Environmental Awareness, Safe S.T.E.P., Personal Hygiene & Health, etc.)
    • Customer Service
    • Point of Sale systems
    • Tapin2

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
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