Title:  Inbound Reservation Agent - Central Reservations

Job Description

The Inbound Reservations Sales Agent assists our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport; they are knowledgeable about our destinations and generate excitement for visiting our breath-taking properties!

• Hours of operation are Mon-Sun, 8am-5:30pm
• Pay is $16 per hour with the ability to make up to $18.75 per hour with variable compensation (incentive)
• Training in person for 1 week and after that, the position is remote. A minimum Internet connection of 50 MBPS at home is required.
• This is a seasonal position, lasting thru our busy season, which is typically September 2026 with the possibility to convert to a year around employee based on performance. (Do we convert all high performers? I would probably change the wording here – ‘This is a seasonal position expected to last through September 2026, with the potential for continued employment based on business needs and individual performance.)
• Candidates must be based in the greater Phoenix area.

Qualifications

• Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Demonstrate excellent problem solving, complaint resolution and negotiation skills
• Possess strong communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser.
• Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required.
  
  

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.