Title:  Food & Beverage Operations Manager - Aventura Catering Phoenix Convention Center

Job Description

The Food & Beverage Operations Manager will be responsible for food and beverage operations at Phoenix Convention Center, The Phoenix Symphony Hall and The Orpheum Theaters.

This role requires a dynamic leader who can pivot between various types of services and events, maintaining exceptional service standards. The manager will be responsible for planning, staffing, and executing bar, catering, and concession services, ensuring smooth operations that enhance the guest experience and meet financial objectives.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. ​

Job Responsibilities

• Lead and manage a team of bar staff, catering servers, and concession workers, ensuring adequate staffing levels for events, training, and maintaining high service standards.
• Plan and execute bar setups, menu offerings, and concession services for a wide range of events including symphony, opera, ballet, concerts, comedy shows, and other special events.
• Adapt service styles and offerings to match the clientele and event type, ensuring a premium guest experience tailored to each performance.
• Collaborate with the food and beverage team to ensure compliance with health, safety, and hygiene standards.
• Monitor inventory levels, conduct regular stock checks, and coordinate with suppliers to maintain adequate stock levels, ensuring cost controls and minimizing waste.
• Handle customer service issues, ensuring prompt and professional resolution of any concerns or complaints.
• Analyze sales trends and prepare financial reports to track revenue, costs, and profitability of concession and bar operations.
• Work closely with the events and marketing teams to plan and promote food and beverage offerings for upcoming shows.
• Oversee special projects during the slow summer season, including resetting, equipment maintenance, and planning for the upcoming performance season.

Qualifications

• Proven experience in food and beverage management, preferably in a theater, event venue, or hospitality setting.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent organizational skills with the ability to manage multiple events and shifting priorities.
• Ability to adapt service and offerings based on the type of event and clientele.
• Financial acumen and experience managing budgets, costs, and inventory.
• Strong communication skills and the ability to interact with diverse clientele.
• Knowledge of health and safety regulations in the food and beverage industry.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.