Title:  F&B Operations Manager - Aventura Catering Phoenix Convention Center

Job Description

The Food & Beverage Operations Manager is responsible for overseeing all aspects of food and beverage service across bars, concessions, and catering operations within a large event or hospitality venue. This role requires a dynamic leader who can adapt to a wide range of events—such as corporate events, conferences, sporting events, and private receptions—while ensuring exceptional service, financial performance, and operational efficiency. The manager will lead a team in delivering high-quality experiences that enhance guest satisfaction and support business growth.

Job Responsibilities

Leadership

• Lead, train, and motivate food and beverage teams to deliver consistent, high-quality service.
• Ensure staff are knowledgeable about menus, promotions, and seasonal offerings.
• Model strong leadership and reinforce company mentorship and recognition practices.
• Conduct team meetings, daily huddles, and provide ongoing performance feedback.
• Maintain accurate staff records including training, scheduling, and performance data.

Client & Guest Experience

• Develop and maintain strong client and customer relationships, ensuring satisfaction and repeat business.
• Adapt service models and offerings to match the type of event and clientele.
• Handle customer concerns promptly and professionally, turning challenges into positive experiences.
• Create memorable guest experiences through innovative menus, dynamic event set ups, and efficient service.

Operations & Efficiency

• Plan and execute bar, concession, and catering setups for events of varying size and scope.
• Oversee inventory control, including ordering, receiving, stock checks, and waste reduction.
• Coordinate with suppliers and other departments to ensure smooth operations.
• Ensure compliance with health, safety, and hygiene standards and company policies.
• Lead special projects during slower periods such as equipment maintenance, resets, and menu development.

Financial Performance

• Deliver on revenue, food cost, and labor targets.
• Develop and execute strategies to drive catering and concession sales.
• Track and analyze sales trends, prepare financial reports, and ensure accurate reporting of revenue, expenses, and receivables.
• Implement cost controls while maintaining high service standards.

Qualifications

• 3–5 years of proven food and beverage management experience in a high-volume environment (hospitality, conference center, arena, or large event venue).
• Strong leadership and people management skills, with experience managing large teams.
• Excellent organizational skills with the ability to manage multiple events and shifting priorities.
• Strong client relationship and customer service skills.
• Financial acumen with experience managing budgets, costs, and inventory.
• Knowledge of food safety & health regulations.
• Ability to innovate and adapt service offerings to diverse events and audiences.
• Self-motivated, commercially focused, and committed to continuous improvement.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.