Title:  Vice President - Retention

Job Description

Reporting to the Chief Growth Officer, the Vice President of Retention is responsible for leading client relationship management across a portfolio of existing accounts within the Facilities Management line of business. This role is accountable for driving account retention and growth by developing and executing comprehensive, client-focused strategies in collaboration with operations and functional leaders.

A successful VP of Retention acts as a client advocate, strengthening Aramark’s market position and value proposition through strategic engagement and leadership—both directly and through their team.

Job Responsibilities

Client Relationship Management:
•    Build and maintain strong, strategic relationships with key client stakeholders.
•    Understand client goals, challenges, and aspirations to align Aramark’s solutions accordingly.
•    Serve as the voice of the client within Aramark, advocating for their needs and ensuring satisfaction.

Strategic Planning & Execution:
•    Lead the development and execution of customized account strategies, including annual planning, client communications, business reviews, and contract negotiations.
•    Conduct account diagnostics and relationship assessments to proactively address retention risks and identify opportunities for innovation and growth.
•    Utilize Aramark’s reporting and analytics tools to identify trends, risks, and opportunities.

Internal Collaboration:
•    Partner effectively within a matrixed organization, leveraging subject matter experts and operational leaders to deliver client-centric solutions.
•    Lead internal deal approval processes for rebids and vertical growth opportunities.
•    Leadership & Team Development:
•    Build and lead a high-performing team with a focus on succession planning and talent development.
•    Inspire collaboration and a client-first mindset across all levels of the organization.

Operational Excellence:
•    Ensure delivery of contractual obligations and client expectations across the portfolio.
•    Lead RFP responses and competitive rebid processes as needed.

Key Competencies
•    Strategic influence and ability to shape outcomes through collaboration.
•    Strong business acumen and understanding of client industries and market dynamics.
•    Proven ability to build trust and credibility with C-level executives.
•    Creative problem-solving and customer-centric thinking.
•    Ability to apply performance metrics and operational insights to drive results.
•    Skilled in navigating complex, service-based client environments.

Qualifications

•    Minimum of 10 years of progressive experience in account management, client retention, or sales.
•    Strong operational and financial acumen, including experience with complex service solutions.
•    Excellent written and verbal communication skills.
•    Proficiency in Microsoft Office; experience with Salesforce and other CRM tools preferred.
•    Demonstrated ability to lead in a fast-paced, high-stakes environment.
•    Proven leadership and team development capabilities.

Education

About Aramark

Location & Travel
Location: Remote (must reside near a major airport).
Travel: Up to 50% travel required.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.