Title:  Transformation Execution Director

Job Description

Aramark, as a hospitality company, values our people who deliver exceptional experiences to our guests and clients each day.  Our vision is to achieve the most effective and efficient use of technology to enable our business profitably grow.  It is Aramark’s stated direction to leverage advanced technologies to help their accounts deliver remarkable experiences.  We are committed to driving “HospitalityIQ” enabling intelligence behind every experiences.  

We are seeking a dynamic and experienced Senior Execution Leader to drive the execution of AI-driven program transformations within our organization. The role will execute enterprise-wide transformation initiatives that harness AI, analytics, and modern ways of working to deliver measurable business outcomes. This role is not just about program management —it is about executing enterprise-wide transformation outcomes, removing roadblocks at the highest level, and accelerating AI-driven transformation at a global scale.  The successful candidate will serve as the program execution lead, responsible for leading comprehensive transformational programs that encompasses people, process, and technology anchored in taking advantage of AI advancements. This role is crucial in ensuring that the programs meet or exceed their value propositions and delivers significant improvements in the targeted transformation areas. 

By sitting at the intersection of strategy, growth, and cost, the position provides the authority and seniority to break silos and embed transformation across the organization.  Instead of a traditional approach of leveraging third party consulting leadership, we are hiring this role to help execute sustainable change over our multi-year journey.
 
This competency-based role that is part of Enterprise Service Transform and will be assigned to specific transformation programs.  The inital assignment of this role will be on the transformation of our labor management.  Our vision is to achieve the most effective and efficient labor management processes to enable our people to excel in delivering these experiences.  This role is crucial in ensuring that the LaborIQ program is effectively managed to meet or exceed its value proposition and delivers significant improvements in labor engagement, optimization and operational efficiency. 

The role will partner closely with leadership to align technology, financial, and strategic objectives, ensuring disciplined execution across functions and geographies. This role requires executive presence, the ability to influence at Board level, and the seniority to drive change across disciplines such as, Technology, Finance, HR, Legal, Operations, and Supply Chain.

Job Responsibilities

This role reports to the Aramark’s Enterprise Service Transformation Lead and in the LaborIQ assignment, accountable to the LaborIQ Business Transformation Lead.  The role is responsible for defining and executing transformative programs to meet or exceed the defined business value leveraging advanced technologies.

Specifically for the initial assignment, while being accountable to the LaborIQ Business Transformation lead, the role will also coordinate all the necessary parties to achieve the desired results.  

The role will also coordinate all the necessary parties to achieve the desired results.  These include, but are not limited to, Business Stakeholders across our Sectors and SG&A functions.  This role will work closely with the respective Sector Technology, Human Resources, Operational and Finance leadership.   The leader must create a framework and build relationships with key lines of business within each sector, while also focusing on AI integration, software modernization, and cross-functional team leadership to deliver on the business needs.

For the assigned transformation program, this role is accountable for:
•    Program Definition and supporting models ensuring that the business objectives and goals are converted into executable and tracking data driven models
•    Ensure the program execution meets or exceeds its defined value proposition.  Value proposition must be anchored in the account level experiences.
•    Stakeholder Engagement: Collaborate with key stakeholders, including senior leadership, to ensure buy-in and support for the program. 
•    Partnering with the global organization to support their evolving needs, accepting that “one size does not always fit all” for each of our markets.
•    Teaming with Human Resources, Technology, Operations and Finance to ensure that we understand the total impact on our accounts.
•    Evangelizing the approach and plan to achieve the vision, building a broad coalition for the implementation of the change that is supported based on the case for change.
•    Program Leadership to direct and oversee the entire program execution to achieve the value proposition, ensuring alignment with the company's strategic goals and objectives.  Act as the primary execution agent, fostering a culture of execution, delivery and adoption across the organization.
•    Ensure all needs to achieve the value are identified, planned and managed.  This includes the oversight of detailed integration master plans across functions (Finance, HR, IT, Legal, Operations), ensuring milestones are aligned with deal value drivers,  Ensure all dependencies are identified and managed.
•    Ensure the program is taking advantage of the latest advanced AI technologies to maximize the value proposition.
•    Leverage analytics and value capture techniques to guide the transformation to the desired business outcome.
o    Establish KPI definitions and align data requirements with business outcomes
o    Establish incremental development cycle for real-time dashboards
o    Lead socialization and feedback cycle for transformation dashboards
o    Provide transformation insights with actionable recommendations to improve program impact

Qualifications

•    Experience: Minimum of 15 years of experience in leading large-scale transformation programs, preferably within the hospitality sector, and AI-driven solutions
•    Education: Bachelor’s degree in Business Administration, Management, Information Technology, or a related field.
•    Proven track record leading high-stakes global programs with measurable outcomes.
•    Executive-level experience partnering with CIOs, CFOs, and senior leadership teams.
•    Strong understanding of AI/ML applications in enterprise settings.
•    Demonstrated success in financial management, cost optimization, and P&L impact.
•    Expertise in change management, governance, and organizational effectiveness.
•    Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely 
•    Exceptional communication and influencing skills with Board and C-suite stakeholders.
•    Experience working in matrixed, high-influence models leading teams/groups across markets and global geography through a distributed organization.
•    Program Management Expertise: Strong understanding of program management principles, methodologies, and tools focused on delivering return on investments.
•    Analytical Skills: Ability to analyze complex data and make data-driven decisions.
•    Problem-Solving: Strong problem-solving skills, with the ability to think strategically and innovatively.
•    Organizational Skills: Exceptional organizational and time-management skills, with the ability to manage multiple priorities simultaneously.

The performance and personal competencies required for the position:

Thought Leadership
 Strong business acumen and executive presence. Understand all parts of the organization, and
their interdependencies and apply that knowledge to influence strategy and make
decisions. 

Setting Strategy
 Quickly build a track record of thinking beyond the technical function to the broader, big-picture
strategic needs of the company. Develop the functional organization’s vision, translating it into
both short- and long-term plans. Create effective strategies and business plans to focus IT on the
key business priorities. Consider the long-term consequences and implications of actions and
decisions for the organization. Provide strategic direction by assessing and managing the risks and
opportunities associated with industry trends.

Executing for Results
 Sponsor continuous improvement programs, recognizing opportunities to simplify organizational
processes and create efficiencies. Anticipate and ensure that the appropriate resources and
structures are in place to support short- and long-term business goals. Create effective
metrics to support fact-based opinions and drive results.

Leading Teams
 Ensure current and future organizational talent needs are met by leading in recruiting, hiring, developing, coaching, and mentoring others. Create a high-performance culture by clearly communicating high expectations and regularly evaluating others’ job performance against specific standards. Motivate teams by leading by example, actively rewarding strong performance and recognizing their efforts.

Building Relationships and Using Influence
 Leverage outstanding interpersonal skills to build effective relationships with internal and external stakeholders. Communicate and interact effectively with others by collaborating and cooperating, even with those holding divergent and/or opposing views and goals. Model respect to people from all backgrounds and organization levels, by seeking and including different thinking styles, cultures, and perspectives.

Travel 20%-30% 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.