Job Description

The Staffing Administrator is part of the team responsible for supporting all Food & Beverage operations at Citizens Bank Park. Working under the direction of the Concession Staffing Manager, the Staffing Administrator assists in maintaining appropriate staffing levels for concessions operations through employee scheduling, attendance tracking, event check-in, training support, and administrative responsibilities.

This position works closely with the Concession Staffing Manager and collaborates with the Concessions Operations team as needed to support daily operational requirements. The Staffing Administrator plays an important role in maintaining accurate employee records, communicating with Frontline Associates (FLAs), and ensuring staffing processes are executed efficiently.

The ideal candidate will demonstrate strong organizational and communication skills, attention to detail, and the ability to engage professionally with diverse stakeholders, including frontline employees, managers, supervisors, and other team members in a fast-paced, event-driven environment.

Career-Pathing: This is a great position for someone interested in pursuing a career in Concessions Operations, Staffing Management, or Human Resources.

Job Responsibilities

• Assist the Concession Staffing Manager and HR & Concessions Operations teams with the recruitment, training, and placement of new and current associates.

• Present and communicate company policies and procedures to Frontline Associates (FLAs).

• Support the Concession Staffing Manager in maintaining appropriate staffing levels for all events according to operational needs.

• Support daily event check-in processes alongside the staffing team.

• Assist in ordering, distributing, and maintaining uniforms provided to FLAs.

• Assess and coach FLAs with guidance from the Concession Staffing Manager, HR, and Concessions Management team.

• Aid in conflict resolution between Frontline Employees to improve operational efficiency and maintain a professional work environment.

• Write and present attendance and behavioral documentation to Frontline Employees in accordance with company policies and procedures.

• Maintain accurate and up-to-date employee availability records.

• Monitor, track, and maintain employee attendance records.

• Assist in communicating scheduled call times for event weeks.

• Utilize and adjust scheduling platforms accurately to accommodate daily operational needs.

• Provide administrative and operational assistance during events as needed.

• Collaborate closely with the Concession Staffing Manager and Operations team to address staffing concerns and support efficient event execution.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• • Must be fluent in the English language, both spoken and written.

  • Must be able to read and interpret documents such as safety rules, Aramark Alcohol Regulations, company policies, and procedure manuals.

  • Excellent customer service, interpersonal, and communication skills.

  • Strong organizational skills and attention to detail.

  • Demonstrated leadership skills and the ability to professionally communicate with and support Frontline Associates.

  • Effective time management, organizational, and multitasking skills.

  • Ability to work successfully in a team environment and promote teamwork.

  • Ability to exercise discretion, maintain confidentiality, and appropriately handle sensitive employee information.

  • Ability to assist in managing employee-related matters and maintain accountability for company assets.

  • Ability to work in a fast-paced environment while demonstrating effective problem-solving and decision-making skills.

  • Ability to learn, navigate, and accurately maintain staffing and scheduling technology systems.

  • Ability to address employee concerns and assist in conflict resolution in a professional and objective manner.

  • Must be available to work a flexible, event-based schedule, including evenings, weekends, and holidays, with additional hours as needed during non-event weeks to support administrative and operational responsibilities.

  • Bachelor's degree or equivalent work experience.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.