Title:  Sr Manager Benefits, Systems Administration

Job Description

The Senior Manager, Benefits Systems Administration will work with the Aramark Benefits team which means touching the lives of all our employees from stadiums to hospitals, schools, and more! This role will work in our fast-paced, vibrant environment to lead the optimization and delivery of our U.S. benefits technology ecosystem, supporting a workforce of over 140,000 US employees within a 250,000-employee global organization.

This role is critical to advancing a digital-first benefits experience, owning the platforms, integrations, and data that power benefits administration, employee engagement, and decision support. You will partner closely with Benefits, HR Technology, Payroll, and external vendors to deliver a scalable, secure, and consumer-grade technology experience.

Benefits is a tight knit team that works hard to support each other to seek out new tasks, take ownership of work and innovation, and drive positive impact while growing and developing professionally.

This position is a hybrid role based out of Philadelphia. 

You’ll play a pivotal role in transforming how benefits are delivered—leveraging technology to create a seamless, intelligent, and personalized employee experience at enterprise scale.

Job Responsibilities

•    Be the lead owner of the end-to-end benefits systems ecosystem across the U.S. (e.g., HRIS, enrollment platforms, decision support tools)
•    Have oversight of the Benefits Administration system, including the process of converting acquired employees into the Aramark benefits systems
•    Lead configuration, administration, and continuous improvement of benefits platforms (e.g., interface files, payroll adjustments, ad hoc system needs)
•    Drive release management, testing, and system upgrades
•    Oversee integrations and serve as the primary liaison between benefits systems, payroll, vendors, and HR platforms
•    Evaluate and implement emerging technologies (AI, personalization, decision support tools) to gain efficiencies and enable a seamless and user-friendly employee experience
•    Manage relationships with key vendors, brokers, and platform providers (e.g., Businessolver, Mercer, Aon, TPAs, point solution vendors, etc.)
•    Oversee vendor performance, SLAs, and issue resolution
•    Support RFPs, implementations, and renewals
•    Ensure systems meet all regulatory and data privacy requirements (ERISA, HIPAA, ACA, where applicable)
•    Influence global platform decisions where scale and efficiency can be achieved
•    Lead a team of benefits systems analysts, administrators, and/or external partners.
•    Drive a culture of innovation, accountability, and continuous improvement

Qualifications

•    Bachelor's degree in HR systems, human resources, finance, business, or related field, or equivalent experience
•    12+ years of experience in HR systems, benefits technology, or HRIS administration
•    Deep expertise in benefits platforms and integrations 
•    In-depth experience leading system implementations, upgrades, and transformations
•    Strong understanding of U.S. benefits processes and regulations
•    Proven ability to lead teams and manage cross-functional initiatives
•    Extensive familiarity working with vendors and external partners
•    Excellent HR systems reporting skills (SAP experience preferred) 
•    Extensive experience in data analysis (with advanced Excel proficiency), modeling, and interpretation of quantitative and qualitative information
•    Demonstrated track record in driving complex projects, managing multiple priorities, and operating effectively in fast-paced, changing, and sometimes ambiguous environments
•    Excellent communication skills with the ability to simplify complex topics and influence stakeholders
•    High level of discretion and professionalism in handling confidential information 
•    Highly self-directed, with strong critical thinking and problem-solving skills

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.