Title:  Senior Product Owner - Stored Value & Loyalty Solutions

Job Description

The Senior Product Owner of Stored Value & Loyalty systems is responsible for defining, delivering, and optimizing guest identity, engagement, and rewards capabilities across Point-of-Sale technology platforms. This role serves as the subject matter expert on Stored Value and Loyalty integrations, ensuring seamless interaction with POS systems and delivering scalable, high-impact solutions for client operations.

This individual operates at the intersection of product strategy, client engagement, and technical execution - owning the end-to-end lifecycle from discovery through deployment and ongoing optimization.

Job Responsibilities

Product Ownership & Strategy

• Define and manage the roadmap for Stored Value and Loyalty integrations across enterprise F&B platforms
• Translate business needs into clear product requirements, user stories, and functional specifications
• Identify opportunities to enhance guest engagement, retention, and operational efficiency through Stored Value and Loyalty capabilities
• Ensure alignment between Stored Value/Loyalty solutions and broader Line of Business & POS ecosystem strategy

Subject Matter Expertise (Stored Value & Loyalty)

• Serve as the internal expert on Stored Value Systems and Loyalty platforms
• Understand and advise on:
• Card and badge types (magstripe, RFID, NFC, barcode/QR)
• Card formats, encoding standards, and lifecycle management
• Card reader hardware and configuration
• Data flows between Stored Value, Loyalty, and POS systems
• Stored Value programs (including, but not limited to):
• Payroll Deduct (inclining balance)
• Stipend (declining balance)
• Department Charges
• Patron Discounts
• Multi-Tenant
• Student Meal Plan systems
• Provide guidance on best practices for configuration, integration, and deployment

POS Integration & Configuration

• Oversee integration of Stored Value and Loyalty systems with POS platforms
• Define interaction models between systems (real-time vs batch, API vs file-based, etc.)
• Support configuration standards and ensure consistency across implementations
• Partner with technical teams to troubleshoot and resolve integration challenges

Client Engagement & Advisory

• Lead client-facing discussions, workshops, and presentations on Stored Value and Loyalty capabilities
• Translate complex technical concepts into clear, business-focused messaging
• Advise clients on solution design, trade-offs, and implementation strategies
• Build trust as a strategic partner to both technical and operational stakeholders

Project Planning & Execution

• Develop and manage project plans for Stored Value and Loyalty initiatives
• Coordinate cross-functional teams (product, engineering, operations, vendors)
• Ensure timely delivery of milestones and alignment with client expectations
• Proactively identify risks, dependencies, and mitigation strategies

Process Development & Optimization

• Design and standardize processes for Stored Value and Loyalty implementations
• Create documentation, playbooks, and training materials for internal and external teams
• Continuously refine workflows to improve scalability and efficiency

Vendor & Partner Management

• Own relationships with Stored Value and Loyalty providers
• Evaluate vendor capabilities and influence product direction where needed
• Coordinate issue resolution, feature enhancements, and roadmap alignment
• Ensure vendor accountability for performance and deliverables

Qualifications

• 3-5 years in Product Management, Product Ownership, or related roles
• Experience with POS systems, Stored Value platforms, or Loyalty programs—preferably in food & beverage, hospitality, or retail. Experience with Illumia (CBORD, Transact, QuickCharge) & Atrium preferred.
• Proven track record of managing complex system integrations
• Strong presentation and stakeholder management skills
• Ability to influence decisions across technical and non-technical audiences
• Experience working directly with enterprise clients
• Highly organized with strong project management capabilities
• Ability to operate independently and drive initiatives forward
• Strategic thinker with strong attention to detail
• Travel up to 20%

Benefits

COMPENSATION: The salary range for this position is $70,000-$110,000. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.  

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.   

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There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.