Title:  Operational Excellence (OpX) Business Process Manager - Route Optimization

Job Description

The Operational Excellence (OpX) Business Process Manager, Route Optimization, will lead initiatives to enhance the scalability, performance, and efficiency of our route network. This role is critical to driving growth-oriented operational efficiencies, unlocking revenue for our route teams, and elevating the customer experience through data-driven strategies and technology. This role will collaborate cross-functionally to design, implement, and scale best-in-class routing and fleet practices across our North American operations.  This position will report to the Director, Operational Excellence – Customer Fulfillment and Fleet. 

Job Responsibilities

• Lead route and fleet optimization initiatives to drive scalable growth, reduce costs, and enhance the customer experience across our route network.
• Analyze route performance metrics, leverage route planning software for scenario planning, and partner with Operations to drive ground-level change.
• Collaborate with third-party vendors on route optimization projects, serving as the cross-functional Aramark Project Manager and leading implementation in the field.
• Develop and ensure full-scale implementation of a vehicle telematics program that leverages existing IoT data and turns it into actionable insights to improve fleet utilization and reduce cost per mile.
• Support OpX’s partnerships with Operations, Supply Chain, our Fleet Management Company, and Suppliers to create a best-in-class fleet aligned with a proactive vehicle replacement strategy.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred.
• 5+ years of experience in field operations, logistics, transportation, or operational excellence roles.
• Experience with route optimization tools (i.e, Roadnet, Descartes, Samsara) preferred but not required.
• Position requires 50% - 60% travel to various locations within the company in North America.
• Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change.
• Exhibit an aptitude and track record of being able to influence others without formal authority.
• Qualitative and quantitative analytical skills needed to build and implement insight-based programs.
• Lean Six Sigma certification or similar process improvement credentials preferred but not required.
• Self-starter, confident in his/her abilities, self-motivated and able to work autonomously.
• Ability to work within a matrix organization including field operations, regional staff, LOB support functions, and OpX.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.