Title:  IT Manager, Client Success

Job Description

Our vision is to accelerate profitable growth for Aramark by spearheading the expansion of our service model and driving the diversification of our service portfolio into new channels and markets. Achieving this vision demands visionary leadership and the strategic design of advanced training protocols and comprehensive support ecosystems, tailored for both traditional and non-traditional Aramark clients. 

We are seeking a dynamic and accomplished Client Success Manager to join our leadership team. This role will serve as a critical architect in shaping organizational strategy, identifying transformative opportunities, and providing oversight of integrations, analytics, and innovative agentic solutions that deliver substantial value to our clients, consumers, and internal partners. 

The ideal candidate will possess a proven record of designing and implementing enterprise-wide training initiatives and support frameworks, leveraging cutting-edge delivery methods to foster operational excellence and sustained client success across all levels of the organization. 

Job Responsibilities

Strategy and Leadership 

Assume responsibility for overseeing the comprehensive onboarding of new clients into the consult technology environment, orchestrating strategic training initiatives and directing long-term adoption to ensure user confidence and enduring client success. 

Partner with senior cross-functional stakeholders to align and integrate existing resources, materials, and solutions with the organization’s overarching strategic objectives. 

Design and govern enterprise-level training and onboarding models for both new and existing clients, ensuring consistent delivery and measurable impact. 

Establish and steward a robust support infrastructure that encompasses self-service resources, AI-driven assistance, and expert-led support, fostering a seamless client experience. 

Develop and maintain a comprehensive ownership matrix for all training and support materials, ensuring accountability and ongoing enhancement at the leadership level. 

Performance, Analysis and Reporting 

Establish key performance indicators to evaluate support team effectiveness. 

Develop a comprehensive model to monitor client adoption of technological processes. 

Implement robust feedback mechanisms to assess the impact of training initiatives. 

Provide actionable insights regarding the client dashboard workstream. 

Facilitate the transition of data from operational planning to financial outcomes, ensuring clear communication with clients actively engaged in these processes. 

Design and administer an integrated onsite audit program for field support, offering strategic guidance to optimize client operations. 

Qualifications

Bachelor’s Degree required 

Minimum of 8-12 years of experience with training and supporting application users 

Proven track record of delivering value through impactful insights and solutions 

Experience working with both internal and external Aramark clientele 

The performance and personal competencies required for the position: 

Proactive problem solver 

Active learners who are open to exploring new technologies and approaches 

Strong communicator with the ability to interpret between the technical and tactical teams 

Ability to travel up to 15%

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.