Job Description

The eCommerce Support Specialist supports the day-to-day management, growth, and continuous improvement of eCommerce programs. This role works across internal teams, field operations, and business partners to help ensure programs are operating effectively and customers receive a consistent, high-quality online experience. 

REMOTE WORK + TRAVEL

This position is remote and requires less than 5% travel for team collaboration, trainings, and other business-related activities.

Job Responsibilities

• Support the day-to-day operation and maintenance of eCommerce programs.
• Assist with new facility launches, program expansions, menu updates, product changes, pricing, and promotions.
• Partner with operations and field teams to troubleshoot issues and respond to facility needs.
• Support ongoing website and customer-experience improvements.
• Monitor program performance and use reporting and data to identify trends, issues, and growth opportunities.
• Coordinate with cross-functional teams including Operations, Marketing, IT/Development, Finance, and Sales.
• Help test and implement new eCommerce features, enhancements, and program initiatives.
• Maintain accurate program, product, facility, and promotional information across eCommerce platforms.
• Identify opportunities to improve, simplify, and streamline existing processes.
• Support initiatives designed to increase sales, customer engagement, and overall program performance.

Qualifications

• 3+ years of relevant experience in eCommerce, digital operations, business support, or a related field preferred.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.
• Comfortable working with data, reporting, and eCommerce platforms.
• Ability to quickly learn and become proficient with new systems, tools, and processes.
• Proactive mindset with the ability to identify inefficiencies and recommend improvements to processes and workflows.
• Salesforce Commerce Cloud & Marketing Cloud experience preferred, but not required.
• Graphic design and basic image-editing skills preferred, including experience creating or modifying digital assets for eCommerce and marketing use.
• Detail-oriented with an interest in eCommerce, technology, and customer experience.

• Bachelor's degree from an accredited college or university in Marketing, Communications, Business, or a related field preferred; equivalent education, training, and experience may be considered.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.