Title: Facilities Service Response Manager - Remote
Philadelphia, PA, US, 19103
Job Description
The Service Response Manager will help leadership plan, administer and direct all activities related to Plant Operations & Maintenance in compliance with the standards established by Aramark and the client, through management of the vendor network and/or POM technicians, as well as the service dispatch process using a CMMS technology platform. Establishes and maintains effective working relationships with other departments to provide a unified approach to POM management.
The Service Response Manager will support the development & growth of direct reports. Will also focus on meeting and exceeding operating goals, client objectives and customer needs, and delivering the services Aramark is contracted to provide.
Work is generally conducted remotely with little to no direct supervision, but the position will require some travel.
Compensation Data
COMPENSATION: The salary range for this position is $60,000 to $70,000, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
• Manages a vendor network to fulfill the work requests of the client at multiple locations across the Continental United States
• Ensures compliance with all contract obligations regarding timeliness of service and client satisfaction, and conduct operational audits to ensure a high level of execution and compliance by vendors, using a dashboard to measure KPIs
• Establishes and maintains effective communications and collaborative business relationships with client, vendors, facilities management team and National Service Center
• Uses EcoBPM CMMS system to properly support the operation and trains others in its use
• Analyzes and takes action on business metrics
• Responsible for the training, development and performance management of service coordinator(s)
• Supports compliance with Aramark Facilities Services and regulatory agency standards and programs and translating corporate strategy into front line operational tactics and will ensure compliance with all OSHA regulations and other, local, state, and federal government regulations
• Process-focused and decisive to ensure effective execution of all department strategies/ initiatives to help meet company and client needs with a high standard of excellence, urgency and predictability
• Relentless commitment to safety excellence, demonstrates behaviors that drive a Safety FIRST core value, fosters a culture where every team member is empowered and supported to achieve a work environment without exposures and incidents - where No One Gets Hurt
• Creates a great employee work environment & inspires teamwork and partnership at all levels - internally and externally
Qualifications
• Bachelor’s degree from an accredited university/college is preferred
• Minimum of 1-2 years of experience in maintenance required
• Working knowledge of facility related equipment such as boilers, chillers, generators, HVAC/R required
• Proficient in the use and functionality of Computerized Maintenance Management Systems is preferred.
• Minimum of 1 year prior experience in mentoring and developing direct reports is preferred
• High degree of integrity and business maturity
• Previous P&L experience is preferred
• Demonstrated time management skills resulting in prioritizing time and resources accordingly
• Ideal candidates will possess a high energy level that is communicated to the team they will help lead as well as the client
• Demonstrate proven success in interfacing with a variety of organizational functions and considerable negotiation skills are also needed to drive results
• The ability to manage in a diverse environment with focus on client and customer services is a key success measure
• Strong interpersonal, analytical and communication (written and verbal) skills are essential for success in this role
• Candidates must possess a demonstrated attention to detail and ability to lead directly and through influence
• Candidate will be a self-motivated individual that can function with minimal supervision in a remote, work from home scenario.
• Position may require some travel.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Philadelphia