Title:  Director of Client Success- Sports & Entertainment- Remote

Job Description

The Director of Client Success drives strategic relationships and operational excellence within our sports and entertainment venue portfolio. This role combines deep operational knowledge of venue management with strong client relationship skills to ensure exceptional service delivery and long-term partnerships.

Core Responsibilities

• Partner with iconic sports and entertainment venues to elevate their guest experience through innovative solutions and operational excellence
• Drive operational strategy and execution across multiple high-profile venues, leveraging industry expertise to optimize performance
• Build and maintain relationships with key stakeholders in professional sports organizations, entertainment venues, and cultural institutions
• Analyze venue operations, identify opportunities for innovation, and implement solutions that enhance both guest experience and business outcomes
• Lead high-stakes contract renewals and expansions by demonstrating clear value and alignment with clients' business objectives
• Collaborate with operational teams to ensure seamless execution during major sporting events, concerts, and large-scale entertainment productions

Job Responsibilities

Essential Experience & Qualifications

• Proven track record in sports and entertainment venue operations, with deep understanding of the unique challenges and opportunities in this space
• Strong operational background in large-scale venue management, food service operations, or related hospitality roles
• Experience managing client relationships at the executive level within sports organizations, entertainment companies, or cultural institutions
• Demonstrated success in driving operational improvements and implementing innovative solutions in high-profile venues
• Deep understanding of the sports and entertainment industry landscape, current trends, and emerging opportunities
• Bachelor's degree required; MBA preferred
• Minimum 5 years of experience in venue operations, client management, or related roles within the sports and entertainment industry
• Proven track record of successfully managing large-scale operations and client relationships
• Experience with Salesforce or similar CRM platforms
• Strong financial acumen and ability to develop compelling business cases

Key Responsiblities:

Qualifications

• BA/BS is required for this position. MBA preferred. 
• A minimum of 5 years of client management or sales-related experience.
• Operational acumen and savvy, including technical understanding and financial proposal development. Experience in the contract/managed services industries preferred.
• Experience with large clients selling complex services/solutions.
• Demonstrated exceptional communication written and verbal skills, with the ability to articulate complex ideas clearly and tailor messaging to diverse audiences.
• Knowledge of all Microsoft Office applications.
• Experience with a CRM required, specifically Salesforce strongly preferred.
• Effective multi-tasking in a high pressure, highly competitive environment.

Location & Travel

• Remote position with focus on either East Coast, West Coast, or Midwest region
• 50% travel to client sites, major events, and team meetings

Benefits

•    Flexible work arrangements
•    Paid Time Off (PTO), Vacation, nine (9) paid holidays 
•    Volunteer days, community partnerships, Employee Assistance Program
•    Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
•    Adoption Assistance & Paid Parental Leave
•    Tuition Funding Sources and Scholarship Programs 
•    Retirement plan with match on annual contributions

COMPENSATION: The salary rate for this position ranges from $xxx to $xxx, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. 

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.