Title:  Operations Manager - Omaha

Job Description

The Operations Manager is a newly added leadership role created to support significant growth in the market.

This position is intended for a hands-on, on-site leader who can help stabilize, scale, and continue developing the operation as the business expands.

This leader will be on-site five days per week and serve as a key operational owner for the location. This should be a leader who can operate at multiple levels within the market: close enough to the work to drive daily execution, but broad enough in scope to influence team development, operational discipline, client satisfaction, compliance, financial performance, and continued growth.

The Operations Manager will be responsible for leading day-to-day operations, developing frontline leaders and team members, strengthening processes, and ensuring the operation is positioned to support both current business needs and future market growth. This role requires someone who can balance urgency with structure, jump in when needed, and build routines that help the team perform consistently over time.

This role may require limited travel outside of the working area. 

Job Responsibilities

• Serve as an on-site operational leader responsible for daily execution, team support, and continued development of the location.
• Support the ongoing growth of the market by helping build scalable routines, consistent operating standards, and strong team accountability.
• Lead, coach, and develop employees and frontline leaders to improve performance, service quality, productivity, and engagement.
• Coordinate day-to-day production and operational activities to ensure work is completed accurately, safely, efficiently, and in alignment with business needs.
• Ensure compliance with Aramark policies, client expectations, regulatory requirements, safety standards, and established operating procedures.
• Monitor purchasing, receiving, inventory, supplies, and production processes to ensure standards are met and financial targets are supported.
• Review operational performance, identify gaps, and partner with leadership to implement practical, field-ready solutions.
• Maintain effective communication with employees, peers, clients, and leadership to ensure alignment on priorities, expectations, and follow-up.
• Support completion of production records, training documentation, performance appraisals, and other required operational or people-related processes.
• Conduct training, in-service education, and ongoing coaching to support employee readiness, compliance, and development.
• Address performance concerns in a timely and appropriate manner, including coaching, accountability conversations, and corrective action when necessary.
• Help create a culture of ownership, responsiveness, safety, service, and continuous improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum of 3 years of successful experience in operations, production, food service, hospitality, logistics, distribution, or a related field.
• Bachelor’s degree preferred; equivalent experience will be considered.
• Prior leadership experience with responsibility for employee performance, daily operations, customer/client service, and operational execution.
• Ability to work on site five days per week and maintain strong visibility within the operation.
• Demonstrated ability to lead through growth, change, and competing priorities.
• Strong communication, follow-up, coaching, and problem-solving skills.
• Ability to build trust with employees while maintaining clear expectations and accountability.
• Financial and operational acumen, including the ability to understand performance drivers, identify gaps, and support action plans.
• Comfortable operating as both a hands-on leader and a broader business partner within the market.

Education