Title:  Guest Experience Supervisor - Evergreen State College

Job Description

The Guest Experience Supervisor is responsible for overseeing front-of-house dining operations while leading guest engagement, marketing execution, and program development initiatives across residential dining, retail operations, catering, and campus dining programs. The position provides direct supervision to front-of-house employees and student workers, ensuring a safe, welcoming, and exceptional dining experience for guests.

As a member of the Dining Services leadership team, the Guest Experience Supervisor serves as the primary leader of dining room operations, overseeing service standards, employee performance, guest satisfaction, and day-to-day front-of-house execution. In addition, this role supports the planning, implementation, and evaluation of marketing campaigns, guest engagement initiatives, meal plan promotions, special events, and service improvement programs designed to increase participation and enhance the overall dining experience.

Compensation Data

COMPENSATION: The Hourly rate for this position is $21.00 to $25.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Dining Room & Front of House Supervision

• Directly supervise front-of-house employees and student workers during daily dining operations.
• Oversee dining room operations, ensuring service, cleanliness, hospitality, and presentation standards are consistently achieved.
• Coordinate staffing, scheduling, shift assignments, and labor deployment based on operational needs.
• Conduct employee coaching, training, onboarding, and performance feedback.
• Serve as the primary point of contact for guest concerns, complaints, and service recovery efforts.
• Ensure compliance with food safety, sanitation, safety, and company policies and procedures.
• Support opening, closing, and operational inspections of dining facilities.

Guest Experience & Marketing

• Develop and execute guest engagement and marketing initiatives that promote participation in dining services.
• Coordinate theme meals, promotional events, meal plan campaigns, and campus outreach activities.
• Gather and analyze guest feedback, survey results, and participation trends to identify opportunities for improvement.
• Develop guest-facing communications including digital signage, social media content, and promotional materials.
• Partner with operational leadership to implement programs that improve guest satisfaction and business results.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Must read, write, and understand verbal instructions 
•    Must complete a sanitation course either before or during first year
•    Must be knowledgeable in operating an efficient cost-effective program.
•    Ability to perform basic arithmetic 
•    Maintain emotional control under stress
•    Ability to resolve interpersonal situations
•    Strong organizational skills

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.