Title: Reception Manager
New York, NY, US, 10013
Job Description
The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.
Our team is fueled by a deep commitment to crafting seriously delicious food and delivering exceptional hospitality. At the core of everything we do is passion and integrity. We’re a group of kind, genuine individuals who are also intelligent, creative, and driven. While we constantly strive for excellence, we never forget the importance of enjoying the journey.
We’re looking for great people—those who are naturally hospitable, eager to learn, committed to quality, and who share our love for food and the joy it brings to others.
We are seeking a polished and service-oriented Reception Manager to lead front-of-house operations in a high-end food service environment catering to high-profile clients. This role is ideal for a hospitality professional who excels in guest relations, team leadership, and creating a welcoming, discreet, and efficient front desk experience.
Compensation Data
COMPENSATION: The salary range for this position is $90,000-$125,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
Guest Experience & Client Relations
- Serve as the first point of contact for all guests, ensuring a warm, professional, and personalized welcome.
- Manage VIP arrivals and departures with discretion and attention to detail.
- Anticipate guest needs and resolve issues promptly to ensure satisfaction.
Front Desk Operations
- Oversee daily reception desk functions including guest check-in/check-out, reservations, and inquiries.
- Maintain a clean, organized, and professional front desk environment.
- Ensure accurate record-keeping and communication with internal departments.
Team Leadership
- Supervise, train, and schedule front desk staff to ensure consistent service excellence.
- Conduct performance evaluations and provide coaching to support team development.
- Foster a culture of hospitality, professionalism, and accountability.
Coordination & Communication
- Liaise with culinary, event, and operations teams to ensure seamless guest experiences.
- Coordinate with security and facilities teams for VIP protocols and special requests.
- Maintain confidentiality and professionalism in all client interactions.
Administrative Duties
- Manage front desk supplies, systems, and reporting.
- Monitor guest feedback and implement service improvements.
- Assist with billing, invoicing, and administrative support as needed.
Qualifications
- Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience).
- 3–5 years of experience in front desk or guest services management, preferably in a luxury or high-profile setting.
- Exceptional communication, interpersonal, and organizational skills.
- Proficiency in front desk software, reservation systems, and Microsoft Office Suite.
- Ability to maintain discretion and professionalism at all times.
Preferred Skills:
- Experience in fine dining, private clubs, or executive hospitality environments.
- Multilingual abilities are a plus.
- Familiarity with VIP protocols and high-security guest management.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City