Title:  General Manager Conference Center & Reception

Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given.  One Partner.  Infinite Solutions.

Do you thrive on transforming complexity into seamless experiences? As the General Manager - Conference Services, you’ll be at the heart of bringing high-profile events to life. From intimate executive meetings to large-scale conferences, you will orchestrate every detail with a balance of precision, creativity, and warmth.

In this role, you’ll partner closely with the leadership team to lead all aspects of food and beverage operations while serving as a trusted point of contact for clients. You’ll be the kind of leader who is both strategic and hands-on. Skilled at building relationships, inspiring diverse teams, and turning logistical challenges into harmonious, memorable experiences.

We’re looking for someone who is:

• A people person with the ability to connect authentically with clients, guests, and team members alike
• Highly organized and detail-oriented, with the agility to manage multiple events simultaneously
• A creative problem-solver, comfortable thinking outside the box and bringing fresh ideas to the table
• A steady leader who can guide teams through high-energy, fast-paced environments with confidence and care

If you are passionate about delivering elevated guest experiences, love the challenge of balancing big-picture vision with on-the-ground execution, and excel at bringing people together, this is an extraordinary opportunity to make your mark.

Compensation Data

COMPENSATION: The salary range for this position is $120,000-$145,000.  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. 

 
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.  
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. 

Job Responsibilities

Leadership & Operations

• Lead and manage daily operations of the conference center, reception, and lobby areas.
• Ensure all guest-facing services reflect the highest standards of hospitality and discretion.
• Coordinate with culinary and event planning teams to deliver flawless food service experiences.
• Maintain a visible presence in the lobby and conference areas to ensure guest satisfaction.

Client Relations

• Serve as the primary point of contact for VIP and high-profile clients.
• Anticipate client needs and customize services to exceed expectations.
• Handle escalations with professionalism and discretion.

Team Management

• Recruit, train, and mentor front-of-house staff including receptionists, lobby attendants, and event coordinators.
• Foster a culture of excellence, accountability, and continuous improvement.
• Conduct regular performance reviews and implement staff development plans.

Event Coordination

• Oversee the planning and execution of conferences, meetings, and special events.
• Ensure all logistics, including room setup, AV, catering, and guest services, are flawlessly executed.
• Collaborate with sales and marketing teams to support client acquisition and retention.

Facility Oversight

• Maintain the cleanliness, safety, and aesthetic appeal of all public-facing areas.
• Work with facilities and security teams to ensure a secure and welcoming environment.

Financial & Administrative

• Manage budgets, control costs, and optimize resource allocation.
• Monitor KPIs and prepare regular reports for senior leadership.
• Ensure compliance with health, safety, and food service regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 7 years of experience in hospitality or food service management, with at least 3 years in a leadership role.
• Proven experience working with high-profile or VIP clientele.
• Exceptional interpersonal, communication, and organizational skills.
• Strong knowledge of event planning, front-of-house operations, and food service logistics.
• Proficiency in hospitality management software and Microsoft Office Suite.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.