Title:  General Manager Conference Center & Reception

Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given.  One Partner.  Infinite Solutions.

Our team is fueled by a deep commitment to crafting seriously delicious food and delivering exceptional hospitality. At the core of everything we do is passion and integrity. We’re a group of kind, genuine individuals who are also intelligent, creative, and driven. While we constantly strive for excellence, we never forget the importance of enjoying the journey.

We’re looking for great people—those who are naturally hospitable, eager to learn, committed to quality, and who share our love for food and the joy it brings to others.

We are seeking a dynamic and experienced General Manager to oversee the operations of our conference center, reception, and lobby areas within a high-end food service environment. This role is pivotal in delivering exceptional guest experiences for high-profile clients, ensuring seamless coordination between front-of-house services, event operations, and culinary teams.

Compensation Data

Job Responsibilities

Leadership & Operations

• Lead and manage daily operations of the conference center, reception, and lobby areas.
• Ensure all guest-facing services reflect the highest standards of hospitality and discretion.
• Coordinate with culinary and event planning teams to deliver flawless food service experiences.
• Maintain a visible presence in the lobby and conference areas to ensure guest satisfaction.

Client Relations

• Serve as the primary point of contact for VIP and high-profile clients.
• Anticipate client needs and customize services to exceed expectations.
• Handle escalations with professionalism and discretion.

Team Management

• Recruit, train, and mentor front-of-house staff including receptionists, lobby attendants, and event coordinators.
• Foster a culture of excellence, accountability, and continuous improvement.
• Conduct regular performance reviews and implement staff development plans.

Event Coordination

• Oversee the planning and execution of conferences, meetings, and special events.
• Ensure all logistics, including room setup, AV, catering, and guest services, are flawlessly executed.
• Collaborate with sales and marketing teams to support client acquisition and retention.

Facility Oversight

• Maintain the cleanliness, safety, and aesthetic appeal of all public-facing areas.
• Work with facilities and security teams to ensure a secure and welcoming environment.

Financial & Administrative

• Manage budgets, control costs, and optimize resource allocation.
• Monitor KPIs and prepare regular reports for senior leadership.
• Ensure compliance with health, safety, and food service regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 7 years of experience in hospitality or food service management, with at least 3 years in a leadership role.
• Proven experience working with high-profile or VIP clientele.
• Exceptional interpersonal, communication, and organizational skills.
• Strong knowledge of event planning, front-of-house operations, and food service logistics.
• Proficiency in hospitality management software and Microsoft Office Suite.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.