Job Description
The Payroll Training & Communications Specialist supports Payroll and Concur Operations by developing and delivering effective training, communications, knowledge resources, and process-improvement solutions.
Reporting to the Payroll Business Process Manager, this position partners closely with Payroll and Concur leadership, subject matter experts, the Contact Center, and other business partners to translate complex processes, policies, and system changes into clear, actionable communications and training.
The specialist develops field-facing and internal training, maintains operational knowledge resources and standard operating procedures, analyzes feedback and service trends to identify opportunities for improvement, and supports change adoption associated with Payroll and Concur initiatives.
This role also partners with individual operational teams to understand current processes, identify gaps and inefficiencies, and recommend improvements that enhance accuracy, efficiency, employee understanding, and the overall customer experience.
Job Responsibilities
Training & Employee Enablement
• Develop and deliver field-facing training on Payroll and Concur processes, policies, systems, and tools.
• Create engaging training materials, including e-learning modules, job aids, reference guides, presentations, and other learning resources.
• Develop and maintain training content using tools such as Articulate and other learning technologies.
• Partner with subject matter experts to translate complex operational information into clear, practical learning materials.
• Develop and maintain training and resource materials supporting onboarding for Payroll and Concur team members.
• Evaluate existing training materials and revise content based on process changes, system enhancements, employee feedback, and operational needs.
• Identify opportunities to improve training effectiveness and employee adoption.
Communications & Change Support
• Develop and coordinate communications supporting Payroll and Concur operations, initiatives, policy changes, system enhancements, and other business needs.
• Create communication materials including email communications, briefings, newsletters, presentations, flyers, intranet content, and other employee-facing resources.
• Develop communication plans and timelines appropriate for various stakeholder audiences.
• Manage communication and training review cycles to ensure accuracy, consistency, and timely delivery.
• Partner with business leaders and subject matter experts to identify communication needs and ensure messaging effectively supports organizational objectives.
• Maintain and enhance communication channels including SharePoint, MyPay, and other internal platforms.
• Support change adoption by ensuring employees and stakeholders understand new processes, systems, policies, and expectations.
Process Improvement & Knowledge Management
• Conduct structured working sessions with Payroll and Concur teams to understand day-to-day, monthly, and annual operational processes.
• Document current-state workflows and identify process gaps, inefficiencies, training opportunities, and communication needs.
• Partner with operational teams to recommend practical process improvements.
• Maintain and coordinate review cycles for standard operating procedures, desktop procedures, knowledge articles, cyclical templates, and other operational documentation.
• Ensure operational documentation remains accurate and current as processes, policies, and systems change.
• Partner with the Contact Center to review ServiceNow ticket trends and identify recurring issues that may indicate training, communication, documentation, or process gaps.
• Design and administer feedback surveys and other methods of gathering stakeholder input to proactively identify improvement opportunities.
Analytics & Initiative Support
• Track and evaluate the effectiveness of training, communications, and process-improvement efforts.
• Use operational data, ticket trends, employee feedback, and other available information to identify trends and recommend solutions.
• Assist in developing metrics that demonstrate the operational and financial impact of process improvements and key initiatives.
• Translate data and findings into clear recommendations and actionable insights for business leaders.
• Provide communication, training, documentation, and timeline-tracking support for Payroll and Concur initiatives.
• Partner with project and change-management teams, as appropriate, to support successful implementation and adoption of business initiatives.
Qualifications
• 3+ years of professional experience in training, employee communications, learning and development, operational enablement, process improvement, or a related function.
• Minimum 1–2 years of experience supporting payroll operations, payroll training, payroll communications, or payroll-related processes within a corporate or shared-services environment.
• Demonstrated experience developing employee communications, training materials, job aids, process documentation, and/or other operational resources.
• Strong written and verbal communication skills with the ability to translate complex information into clear, audience-appropriate content.
• Experience partnering with subject matter experts and business stakeholders to develop communications, training, or process solutions.
• Strong organizational and project-coordination skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.
• Experience using collaboration, intranet, communication, or learning platforms.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while effectively collaborating across teams and levels of the organization.
• Analytical aptitude with the ability to identify trends, evaluate information, and translate findings into recommendations.
Preferred
• Bachelor's degree in Communications, Business, Human Resources, Learning & Development, Organizational Development, or a related field.
• Experience supporting high-volume, multi-state payroll operations and/or a large shared-services environment.
• Experience developing e-learning content using Articulate 360 or similar learning-development tools.
• Experience with SharePoint and/or ServiceNow.
• Experience documenting business processes, workflows, standard operating procedures, or desktop procedures.
• Experience supporting process-improvement or continuous-improvement initiatives.
• Experience supporting organizational change, system implementations, or large-scale business initiatives.
• Experience using operational metrics, service data, or employee feedback to identify training and process-improvement opportunities.
Key Competencies
• Training & Facilitation
• Written Communication
• Process Improvement
• Knowledge Management
• Stakeholder Partnership
• Change Enablement
• Analytical Thinking
• Project Coordination
• Organization & Prioritization
• Attention to Detail
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.