Title:  Environmental Services Dispatcher - Vanderbilt University Medical Center

Job Description

The Environmental Services Dispatcher takes calls and dispatch requests to the department and other support services as needed. Providing each caller with a world class customer service experience, attention to detail, and punctuality.

Job Responsibilities

• Receive telephone requests and transmit alpha pages in rapid succession.
• Direct the activity of the EVS and transporters, ensuring timely completion of tasks; follow-up on issues related to service and operations. 
• Provide excellent customer service, including issue resolution or de-escalation of crisis/issues. 
• Utilize effective dispatching logic to prioritize tasks, and dispatch assignments to the appropriate personnel in order of availability.
• Report all employee issues (safety, injuries, and disciplinary) 
• Notify supervisors or managers of potential situations and unreasonable response time.  
• Work independently with computers, various software programs, 3-line digital phone systems, and alpha numeric paging systems.
• Answer incoming calls, faxes, orders and email for service.
• Manage incoming and outgoing communication related to support services. 
• Adheres to all established systems and training programs to provide a safe working environment. 
• Complies with all OSHA regulations and other local, state, and federal government regulations. 
• Maintains compliance with Aramark's standards of operation and client contract. 
• Maintains all records and reports necessary to comply with Aramark, government, and accrediting agency standards, regulations, and codes
   

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires 1-2 years of experience in customer service  
• Ability to communicate (both verbal and written) effectively 
• Ability to multitask or perform simultaneous tasks  
• Ability to work well under time constraints  
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions  
• Basic knowledge of infection control procedures and universal precautions and work independently after appropriate training and instruction
• Maintain a friendly and efficient service attitude towards customers, co-workers, and clients

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.