Job Description
The Cash Applications Team Lead provides day-to-day functional leadership for Cash Applications operations supporting the United States within Global Business Services. This position has no direct reports but coordinates daily workloads, monitors service levels and key performance indicators, trains and supports team members, reviews work for accuracy, and assists with the resolution of complex or escalated cash application issues. The Team Lead partners with the Accounts Receivable Supervisor to maintain effective controls, improve processes, and ensure customer payments are applied accurately and on time. This is a hybrid position requiring three days per week in the office
Job Responsibilities
Team Leadership and Daily Operations
- Coordinate daily Cash Applications activities and help prioritize and distribute work based on payment volume, deadlines, service levels, and business needs.
- Provide day-to-day functional guidance, training, and support to team members and serve as an escalation point for questions and complex payment application issues.
- Assist with onboarding new employees and deliver initial and ongoing process and system training.
- Monitor work completion, quality, and productivity and communicate issues, trends, or resource needs to the Accounts Receivable Supervisor.
- Provide observations to the Supervisor regarding training needs, process adherence, workload challenges, and development opportunities; this role does not have formal performance-management responsibility.
Cash Applications Operations
- Support the accurate and timely application of customer payments received through the lockbox.
- Review cash application transactions, payment exceptions, adjustments, reconciliations, and unapplied cash items for accuracy, completeness, and compliance with established procedures.
- Research and resolve complex or escalated payment, remittance, account-matching, or system issues in partnership with internal teams.
- Ensure unapplied cash, unidentified payments, posting errors, control concerns, and other material risks are identified and communicated promptly to the appropriate leadership and business partners.
- Maintain accurate process documentation, standard operating procedures, training materials, and job aids.
Performance Controls and Process Improvement
- Monitor service level agreements, key performance indicators, payment volumes, unapplied cash, aging, error rates, and other Cash Applications measures.
- Help ensure compliance with company policies, accounting procedures, internal controls, and applicable SOX requirements.
- Analyze recurring issues and performance trends and recommend corrective actions, process improvements, or automation opportunities.
- Participate in testing and implementation of process, policy, and system changes.
- Build effective working relationships with internal teams and cross-functional partners to support timely payment application and issue resolution.
- Perform other related duties consistent with the scope and level of the position.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Required Qualifications
- Two or more years of progressively responsible Cash Applications, accounts receivable, customer-to-cash, or related accounting operations experience.
- At least one year of experience providing team leadership, employee training, workflow coordination, quality review, or day-to-day operational support.
- Demonstrated knowledge of Cash Applications processes, payment methods, reconciliations, exception handling, unapplied cash, and related internal controls.
- Experience researching and resolving complex payment, remittance, account-matching, system, or reconciliation issues.
- Proficiency with Microsoft Excel, including the ability to organize, analyze, and reconcile operational data.
- Strong organizational, analytical, problem-solving, and attention-to-detail skills.
- Strong written and verbal communication skills and the ability to work effectively with employees, customers, and cross-functional partners.
- Ability to manage competing priorities, meet deadlines, work independently, and contribute effectively within a team environment.
Preferred Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field is a plus but is not required.
- Experience in a high-volume, complex, or shared-services Cash Applications environment.
- Experience with Oracle or another enterprise resource planning system, banking portals, payment-processing systems, or reporting tools is a plus but is not required.
- Experience supporting Cash Applications across multiple business units or customer groups.
Core Competencies
- Functional leadership and employee support
- Customer and business partnership
- Operational execution and accountability
- Data analysis and problem resolution
- Process improvement and change support
- Clear communication and sound judgment
Benefits
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
- Flexible work arrangements
- Generous PTO, Vacation and 9 paid holidays
- Volunteer days, community partnerships, Employee Assistance Program
- Employee discounts on select services and products
- Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
- Adoption Assistance & Paid Parental Leave
- Tuition Funding Sources and Scholarship Programs
- Retirement plan (401K or SIRP for those eligible) with match on annual contributions
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.