Title:  Cash Application Supervisor- Hybrid

Job Description

The Cash Application Supervisor is responsible for overseeing the daily operations of the cash application function, ensuring accurate and timely posting of customer payments, reconciling discrepancies, and supporting overall accounts receivable performance. This role manages a team of cash application specialists and partners closely with profit center leaders and finance teams to maintain strong cash flow and customer account accuracy.

Job Responsibilities

Team Leadership & Management

• Supervise, coach, and develop a team of cash application specialists
• Establish performance goals and monitor productivity, accuracy, and timeliness
• Provide ongoing training and support to improve team capability
• Manage staffing, scheduling, and workload distribution

Cash Application Operations

• Oversee daily posting of customer payments (checks, ACH, wires, lockbox)
• Ensure accurate and timely application of payments to customer accounts
• Monitor unapplied cash and drive resolution of unidentified or misapplied payments

Reconciliation & Issue Resolution

• Lead research and resolution of payment discrepancies, short pays, and deductions
• Partner with profit center leaders to resolve account issues, payment discrepancies, and customer disputes
• Provide support for cash-related reconciliations through data validation and variance research
• Ensure proper handling of remittance data and customer payment details

Process Improvement & Compliance

• Identify and implement process improvements to increase efficiency and accuracy
• Develop and maintain standard operating procedures (SOPs)
• Ensure compliance with internal controls, policies, and audit requirements
• Support month-end close activities and reporting requirements

Systems & Reporting

• Leverage ERP systems and cash application tools to optimize workflows
• Generate and analyze reports on cash application metrics (e.g., unapplied cash, posting timeliness)
• Collaborate with IT or system teams on enhancements and automation
• Provide visibility and insights to profit center leaders on payment trends, issues, and opportunities

Qualifications

Education & Experience

• Bachelor’s degree in accounting, Finance, or related field (preferred)
• 5+ years of accounts receivable or cash application experience
• 2+ years of supervisory or team lead experience

Skills & Competencies

• Strong understanding of accounts receivable and cash application processes
• Experience with ERP and reporting systems (e.g., Oracle, BlackLine, Power BI)
• Excellent problem-solving and analytical skills
• High attention to detail and accuracy
• Strong communication and interpersonal skills, with ability to work cross-functionally with business leaders
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Excel and reporting tools

Preferred Qualifications

• Experience with lockbox processing and electronic payments
• Knowledge of automation tools or AI-driven cash application solutions
• Experience working in a shared services or high-volume environment
• Experience with ServiceNow for ticket management and workflow automation.

Work Environment

• Hybrid work environment
• May require occasional extended hours during month-end or peak periods

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.