Job Description
Patriots Point Naval & Maritime Museum is seeking a friendly, dependable, and customer-focused Ticket Sales Associate to provide exceptional guest service while managing admission ticket sales and visitor inquiries. This position serves as the first point of contact for museum guests and plays an important role in creating a welcoming and positive visitor experience.
Schedule: Weekend availability required. Typical shift is 9:45 a.m. to 4:15 p.m.
Job Responsibilities
- Greet visitors and provide excellent customer service.
- Sell museum admission tickets, memberships, and special event tickets using the point-of-sale system.
- Provide accurate and engaging information regarding exhibits, programs, events, museum policies, and local attractions.
- Operate point-of-sale (POS) systems to process transactions, handle cash, and issue tickets
- Manage and maintain the booking system, including creating, modifying, and canceling reservations
- Reconcile online, phone, and in-person bookings to ensure system accuracy
- Input customer information accurately and securely into reservation software
- Troubleshoot booking discrepancies and coordinate with management to resolve issues
- Answer customer inquiries in person and over the phone in a professional manner
- Maintain a clean, organized, and welcoming ticketing area
- Handle customer concerns or complaints with professionalism and escalate when necessary
- Ensures security of company assets
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
- High school diploma or equivalent required
- Previous customer service or retail experience preferred
- Strong communication and interpersonal skills
- Basic math and computer proficiency
- Ability to work in a fast-paced environment
- Dependable, punctual, and team-oriented
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.