Title:  Sanitation Manager - Aramark

• You are the Aramark business agent at your site.
• Deliver service as contracted and promised.
• Use agreed upon KPIs to track performance.
• Conduct regular consultative business reviews with client, capture information using scorecard tool, or meeting minutes (MJRs).
• Build client relationships.
• Keep all Confidential and proprietary Aramark information and any other information directed by your Aramark manager confidential and inside Aramark management at all times.
• Create a web of influence.
• Demonstrate and document Aramark’s value.
• Participate in customer and community activities and functions.
• Customer retention.

ONE BEST TEAM

• Communicate team vision, goals, and purpose.
• Team selection and recruitment.
• Communication of standards (safety, productivity, quality), employee handbook
• Team assessment and training.
• Appraisals.
• Individual development plans (documented orientation, ongoing training records)
• Monthly Team Meetings.
• Monthly training sessions (Safety, Job Skill, Life Skills, Other Mandatory Training).
• Create a caring environment and good relationships.
• Employee retention, low employee turnover (goal of 20% or less).
• Leadership development/succession planning.

QUALITY/PRODUCTIVITY

• Service/Delivery.
• Aramark Sanitation OPX Program in place and operational.
• Assess service delivery and customer expectations (SPM).
• Implement productivity and technology innovations.
• Measurement and feedback.
• Internal – quality and productivity targets, Go Spot check audits completed monthly.
• Lead Sanitation in external – industry specific, i.e.: ISO-9000, BRC/SQF, FSMA, FDA, etc. inspections.
• Customer Food Safety Inspections – Weekly.
• Conduct Monthly Joint Review, semi-annual customer feedback.
• Employee – Employee Satisfaction Survey.

SAFETY

• Establish Standards.
• Procedures, Behaviors, Observation, Reporting, Zero tolerance.
• No reportable injuries, no lost days of work.
• Provide and document Safety Training.
• GMM reporting, monthly/weekly focus.
• Assess and measure outcomes.
• Display and use Aramark safety program.
• Conduct root cause analysis in the GMM on all accidents and reported unsafe conditions.
• Effectively manage all worker comp claims.

FINANCIAL

• Full P&L Responsibilities for Account Site.
• Manage labor, revenue, and expenses to maximize FLC.
• Invoice in a timely manner.
• Follow-up and collect payments.
• Pursue pre-payment.
• Budget.
• Create annual budgets and then manage to meet or exceed budget.
• Manage Revenue and FLC to within 5% of monthly estimates.
• Base Business Growth.
• Grow base business 5% per year.
• Support Regional Sales Executives by delivering excellent service.