Title:  Hospitality Supervisor

Job Description

The Concierge Coordinator serves as a key point of contact for employees, clients, and visitors, delivering exceptional customer service and supporting daily office operations. This role manages guest services, space reservations, administrative coordination, and facilities support to ensure a seamless workplace experience.

Compensation Data

COMPENSATION: The Hourly rate for this position is $29.00 to $32.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Guest Services & Customer Experience

• Greet and assist visitors, clients, and employees in a professional and welcoming manner.
• Anticipate guest needs and provide exceptional customer service.
• Book reservations and coordinate visitor registration processes.
• Address guest concerns and resolve issues promptly or escalate as appropriate.
• Answer and direct phone calls, emails, and other inquiries in a timely manner.

Administrative & Workplace Operations

• Reserve conference rooms, guest offices, and other office spaces utilizing the firm's EMS software.
• Coordinate meeting and event space logistics, ensuring rooms are appropriately prepared and scheduled.
• Maintain accurate parking validation logs and assist with visitor parking arrangements.
• Assist with invoice submissions through Emburse software.

Facilities Coordination

• Serve as a liaison between the firm and building management for facilities-related requests.
• Submit and track work orders for office maintenance and repairs, including temperature adjustments, lighting issues, plumbing and electrical repairs, and other workplace service requests.
• Follow up on service requests to ensure timely resolution and communicate updates to stakeholders.
• Support office inspections and report facility concerns as needed.

Team Support & Coordination

• Assist in coordinating daily responsibilities within guest services operations.
• Train and guide team members on customer service standards, workplace procedures, and office systems as needed.
• Foster positive working relationships with employees, visitors, vendors, building management, and service providers.
• Maintain a professional demeanor and positive attitude when interacting with clients, guests, and colleagues.

The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• High school diploma required; associate's or bachelor's degree preferred.
• 2+ years in hospitality, concierge, office administration, or customer service.
• Professional services experience a plus (law firm, consulting, financial services, etc.).
• Experience with EMS and/or Emburse a plus.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to maintain confidentiality in a professional environment.

Physical Requirements:

This role may require standing and walking for extended periods and occasional lifting, bending, pushing, and pulling. Use of uniforms and/or PPE may be required.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.