Title:  IT Business Analyst

Job Description

This position will analyze and document business requirements and application objectives, as well as monitor all internal and external user feedback to ensure enhancements and fixes meet the desired functionality. Execute test cases, and triage reported defects. This position will participate in outlining and communicating appropriate courses of action, using their experience in eProcurement software, systems, and training.

Position Reports to: Manager, Business Analysis

Job Responsibilities

Primary Responsibilities 
•    Manage production support efforts: Provide details required in tickets, coordinate with the on-site and off-shore development teams on priorities and assignments, employ agile methodologies for frequent releases, ensure timely resolution and closure for Showstopper and Critical items, follow up and communicate results with customers as required
•    Execute system and regression testing.  Verify, document, test, and follow defects through to deployment, to include proper user acceptance testing
•    Independently define requirements by leading requirement gathering sessions, create requirement documents, and obtain sign-off on requirements for supported systems
•    Chair bi-weekly sessions with business stakeholders to prioritize enhancements and defects to package software releases; manage projects to promote, execute, and release small to mid-sized fixes and enhancements
•    Update and maintain the enhancement/defect tracking tool through the project life cycle
•    Create customer release notes and training materials
•    Assist as subject matter expert (SME) in supported products for all external and internal stakeholders

Secondary Responsibilities 
•    Identify, design, and implement continuous IT process improvements (eg. AI solutions)
•    Provide emergency support on any business-critical matters involving iBE systems or applications
•    Maintain Intranet site content and knowledgebase tools for Customer Support and eCommerce

Primary Competencies  
•    Functional/Technical Skills
•    Problem Solving & Analytical Skills
•    Quality & Continuous Improvement
•    Effective Written and Oral Communications
•    Relationship Building
•    Results Orientation

Qualifications

Role Requirements 

•    Demonstrate ability to take initiative and work independently, and with teams, with a flexible schedule
•    Strong customer relations management 
•    Strong organization skills and attention to detail; Ability to manage multiple projects simultaneously
•    Ability to recognize, understand, and use cross-functional departmental knowledge
•    Strong analytical, problem solving, planning, project, and quality management skills 
•    Solid understanding of software development lifecycle (SDLC), DevOps, and Agile practices
•    Working knowledge of policies, standards, procedures, requirements, testing, and techniques used for application development
•    Experience in application testing, and an aptitude for learning and executing test automation solutions
•    High-level understanding of architecture and databases; Proficiency in SQL query preferred
•    Must be able to conduct meetings, user training, demos, and speak in front of an audience

Other Duties.  Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment.  This job operates in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.  

Overnight Travel Requirements.  Type: All modes of transportation  Not to exceed 10%

Years of Relevant Experience.   3-5 years of experience

Benefits

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. 

• Flexible work arrangements
• Generous PTO, Vacation and 9 paid holidays
• Volunteer days, community partnerships, Employee Assistance Program
• Employee discounts on select services and products
• Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
• Adoption Assistance & Paid Parental Leave
• Tuition Funding Sources and Scholarship Programs
• Retirement plan (401K or SIRP for those eligible) with match on annual contributions

COMPENSATION: The hourly rate or salary range for this position is $74,000 - $90,000.  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

Aramark Careers - Benefits & Compensation

At Aramark, our goal is to give you a strong financial foundation as well as peace of mind. Learn about our benefits & compensation here.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.